Finding it odd that you don’t utilise your own technology to allow users to offer support and instead use on of these generic forums every site has.
Besides the Mattermost Forum, we also have our very open open source Mattermost instance where you can discuss various topics related to Mattermost:
Feel free to sign up for an account and start chatting with the community if you have any concerns that you would like to address.
Additionally, there are other platforms that you can reach out for help listed in the Support page:
- Public facing Mattermost Documentation
- Github, StackOverflow, Qiita
- Submit Support Ticket to our official support team for assistance
May I know if you have any particular roadblocks that you are running into as of now?