Error video call


#1

Installed and configured mattermost team edition ver. 3.6.2 (OS Ubuntu 16.04 LTS), the database on POSTGRESQL.
Downloaded docker https://hub.docker.com/r/mattermost/webrtc/. Do I need to initially install the janus server?
Pointed the settings in the docker, the admin console.
When you try to call says “Problem connecting to a video call”.
What’s the problem?
If you click on the link https://ip:7089/admin {“Janus”:“error”,“error”:{“code”:454,“cause”:“the request payload is missing.”}}


#2

Could you please share you’re mattermost webrtc config? Just be sure to blur the address if you like


[SOLVED] How to enable Video
#3
  1. Same issue we are getting as well

Can you please check and suggest?


#4

Hi guys as your using an IP address within a HTTPS protocol can we make sure that the Enable Insecure Outgoing Connections is enabled?

also I would recommend to change the janus password


#5

Hello,

Hi guys as your using an IP address within a HTTPS protocol can we make sure that the Enable Insecure Outgoing Connections is enabled?

Already Done.

also I would recommend to change the janus password

Where and how?


#6

Hello Elias,

Any update on this? waiting to test this feature properly


#7

Rahul The change for the janus admin password would be in the janus config file.

May I ask you, are you running the janus server provided with the mattermost-docker image container? Did you roll you’re own?

What do you get in the janus logs when trying to establish a call?

What do you get in the javascript console?


#8

Hello Please find the answers

We are using docker provided by janus.

Rahul The change for the janus admin password would be in the janus config file.
We have set the password in System Console -> Integrations -> WebRTC (Beta)
Gateway Admin Secret: janusoverlord

May I ask you, are you running the janus server provided with the mattermost-docker image container? Did you roll you’re own?
i am using the janus server provided with the mattermost-docker image container

What do you get in the janus logs when trying to establish a call?

[2017/03/27 17:50:41 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=nosaq9bh5p83idd853gsy3x7qe uid=w47fa6ug5jnh9njnjzgb6xq1ro ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post https://52.221.123.14:7089/admin: dial tcp 52.221.123.14:7089: getsockopt: connection timed out]
[2017/03/27 18:05:51 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=sc4rm6xaejfzxyxmzx3o1x4idr uid=bjbx9k1nx3d7tpx8odp8mh76ke ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post https://dockerhost:7089/admin: dial tcp: lookup dockerhost on 172.31.0.2:53: no such host]

[2017/03/27 18:13:43 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=qat41bcrcjntdxnr1x47akruhc uid=bjbx9k1nx3d7tpx8odp8mh76ke ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post http://52.221.123.14:7089/admin: EOF]
[2017/03/27 18:20:14 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=91kegugy17y5ppatz9pmnhhwry uid=bjbx9k1nx3d7tpx8odp8mh76ke ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post https://most.c64f.com:7089/admin: dial tcp 104.24.114.11:7089: getsockopt: connection timed out]
[2017/03/27 18:20:14 UTC] [EROR] /api/v3/webrtc/token:WebRTC.Token code=500 rid=4y35s3iyybfstezkca8nr4aiae uid=w47fa6ug5jnh9njnjzgb6xq1ro ip=112.196.181.162, 162.158.46.47 We encountered an error while connecting to the server [details: Post https://most.c64f.com:7089/admin: dial tcp 104.24.115.11:7089: getsockopt: connection timed out]

What do you get in the javascript console?
screenshot added


Error using WebRTC feature
#9

Sounds to me that your issue is that you cannot connect to the box, make sure you can open the janus admin address in a browser regardless of the response


#10

I have the same problem, Though the audio is ok, we can hear each other, the video is not. I see a lot of ‘Getting a lot of NACKs (slow downlink) for video’ in janus log, but I don’t know how to solve this. Can you help me?