Mattermost, Inc.

Enhanced support for open source Mattermost during COVID emergency

Hi everyone,

As CEO and founder of Mattermost, I wanted to share a note in the context of the COVID-19 emergency.

Corey and I created Mattermost so we could work remotely through an open source, self-hosted Slack alternative. We needed control of our data and infrastructure down to the source code, without vendor dependency or lock-in. That idea has grown into a 100+ person all-remote, open core company. We made a lot of mistakes, and we learned a lot.

During the COVID emergency, we know a lot of organizations are scrambling to enable remote work for the first time–but for many, using SaaS services is a not an option. That’s why Mattermost offers a free, self-hosted product for organizations to collaborate in a locked-down private network, as well as remotely over VPNs, without data leaving their organization.

The global emergency is driving greater need, and we want to do our part to help everyone find the right solution for working remotely. Effective immediately, until at least end of June 2020, our teams will be providing:

1. Free “Remote work with Mattermost” onboarding session via Zoom

For anyone kicking off a new project to enable remote work solutions for your teams, we’ll spend time with you to understand your needs and discuss deployment and configuration options to meet your remote work and compliance needs

You can contact us using the form at the bottom of this blog post.

2. Free 24×7 support for our open source Mattermost offering via online forums

For anyone deploying our free, open source offering, we’re providing enhanced 24×7 support from senior-level Mattermost staff via our forums to ensure your questions are answered as quickly as possible.

Mattermost is committed to supporting our community and helping teams find success working remotely. Our mission is to make the world safer and more productive and we want to help the teams where SaaS isn’t an option.

Let us know how we can help?

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