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Mattermost, Inc.

iOS device copy & paste issue for MobileIron EMM

@rohan23 the copy and paste protection as well as the rest of the options available at the application level is to set certain restrictions / configurations that the app will detect and apply.

In case of copy & paste protection the restriction should apply to copy/cut/paste from any input in the app as well as copying text from a post, as mentioned above, we do allow copying a permalink as that is part of to be able to access the link, you’ll need access to the Mattermost instance as well as being member of the channel thus no message is actually being leaked.

As for the file attachments that is controlled by a server configuration setting that will allow / disallow downloading files in the mobile app.

Maybe you are expecting something else to happen ?

1 Like

Dear Team ,
Thanks a lot for your reply & kind help .
1. We would like to know whether the protection for copy- paste for application is configured in MM application itself or not ?
2. FYI the MM application which we have deployed from the Mobile iron console is downloaded from internet so there is no relation between client and MM server and there are no settings we are specifically configuring for MM client to restrict copy-paste.
3. So the client is not configured to restrict the copy and paste - kindly check and confirm from where we can restrict the copy& paste is it from Mattermost server or Mobile Iron or we are missing something .

If you have any queries on the same please feel free to call us on the below numbers .

Regards ,
Rohan
+919890292354
Deepak
+919702267499

@elias FYI on the above if you’re able to answer any of the questions.

Dear Team ,
Any update ? on the issue

Dear Team ,
Thanks a lot for your reply & kind help .

  1. We would like to know whether the protection for copy- paste for application is configured in MM application itself or not ?
  2. FYI the MM application which we have deployed from the Mobile iron console is downloaded from internet so there is no relation between client and MM server and there are no settings we are specifically configuring for MM client to restrict copy-paste.
  3. So the client is not configured to restrict the copy and paste - kindly check and confirm from where we can restrict the copy& paste is it from Mattermost server or Mobile Iron or we are missing something .

If you have any queries on the same please feel free to call us on the below numbers .

Regards ,
Rohan
+919890292354
Deepak
+919702267499

Dear Team ,

Any update on the issue?
This issue was identified & reported in the month of july and still we haven’t received solution.
Requesting you to please check & provide us solution.

Thanks,
Deepak Pawar

Hello Team,

Awaiting for your reply.

Thanks,
Deepak Pawar

Dear Team,

MobileIron sending the copy paste value as True in the managed app config but it is not working as expected and we have observed the same behavior on cloud as well.
We need App developer help to get this long pending issue fixed.
Please help.

Thanks,
Deepak Pawar

Dear Team ,

Sincerely apologize for repeatedly putting the same queries but we are trying for closure of this issue ASAP since this is impacting some serious security concerns for us if someone is copy -pasting organizations data from managed mattermost mobile app client to their mobile phones .
MobileIron Support is suggesting that (copy-paste restriction) settings are correct & App Config values are being properly pushed to Mattermost App thus Mattermost Mobile App is not receiving those values or misbehaving in some way resulting in lack of copy -paste protection within managed mobile Mattermost App .
Regards ,
Rohan

Dear Team ,
If you require any information which might be missing from our side request you to please let us know . We are not able to figure out why this issue is happening when copy -paste protection was enabled .
Thank you .
Regards ,
Rohan

The iOS clipboard is an internal structure. To access your clipboard all you need to do is tap and hold in any text field and choose paste from the menu that pops up. On an iPhone or iPad, you can only store one copied item on the clipboard.

1 Like

Appdome’s Copy-Paste Prevention replaces standard EMM-based copy-paste protections. Appdome’s Copy-Paste Prevention allows organizations to create trusted mobile app groups and extend copy-paste policies controlled by the EMM’s DLP policy to more apps. mybkexperience

Dear Team ,
Thank you for your valuable inputs , we observed that even after changing all required settings we are still able to copy the data but its generating a link which is a reference to the copied data which can be sent outside the app. We require that Mattermost Managed via Mobile Iron EMM should not copy - paste the data outside the container . Is there any setting which is to be done on Mattermost server to restrict copy-pasting of data outside the MM app . .

Regards ,
Rohan

Dear Team ,
I appreciate the help and support provided , However we are still not be able to decide whether the issue is with Mobile Iron or is this a Mattermost App security flaw that Managed App is letting copy pasting the data even if security controls are enables via Mobile Iron EMM .
Thank you in advance . Awaiting for your expert suggestions .
Regards ,
Rohan

Dear Team ,
I appreciate the help and support provided , However we are still not be able to decide whether the issue is with Mobile Iron or is this a Mattermost App security flaw that Managed App is letting copy pasting the data even if security controls are enables via Mobile Iron EMM .
Thank you in advance . Awaiting for your expert suggestions .
Regards ,
Rohan

Hello, @rohan23

Trying to understand the issue that you are facing with the copyAndPasteProtection key on MobileIron here.

  • Is there any way for you to provide screen shots / screen recording to confirm that it is not working on your end?
  • The description of the key listed in the documentation suggests that setting the key to true disable the ability to copy from or paste into any text inputs in the app. Is it behaving otherwise in your case, meaning that you are still able to copy / paste into the text input within the mobile app?
  • Putting aside the copyAndPasteProtection key for a bit, are other keys working as expected? For example inAppPinCode or blurApplicationScreen? I just want to make sure that the EMM configuration is working in general and the issue is specific to the copy/paste protection or rather the EMM is not working at all.
  • With reference to the documentation here, you mentioned that you have MobileIron self hosted instead of running on Cloud. How does the configuration / screen shots differ from the ones in the documentation?
  • Based on this statement, do you mean that Android users are completely prohibited from copy / paste in the Mattermost mobile app and the issue is only happening on iOS side?

We are facing the issue for iOS Device users and not for any Android device users .

1 Like

Dear @ahmaddanial Thank you for help .
I have attached answers to your queries in following link , Kindly download the pdf .
(https://drive.google.com/file/d/1P6IiOBOS0XK5e6x565CslYeZgZH0jVzq/view?usp=sharing) It contains video and screenshots of the problem we are facing .
Please let me know if any further information is required .

Best Regards ,
Rohan