Windows 10 Client not starting on Windows 1803 Version


#1

Summary

After Upgrade of Windows 10 to Version 1803 the Mattermost Client fails to start showing “Aplication Error” 0xc0000005 right after clicking on the icon, trying to install version mattermost-setup-4.1.2-win64.exe fails with error 0xc000007b.

Steps to reproduce

Upgrade Windows 10 to 1803 64 bit.
Start mattermost client app

Expected behavior

The client starts / the client installation starts

Observed behavior

The error message appears:


#2

Hi @codec! Thank you for reaching out.

To help troubleshoot this further, can you help with the following details:

  1. Does this repro every time you try to start the installation, or does it eventually work?
  2. Are you seeing any errors in logs?

#3

Hi Amy,
sorry for the late reply, I didn’t recognize your question. It happens every time I try to start the installation. I cannot see any error in Windows Event-Log except for an ID 26 event “Application Popup” as Information that the popup windows was shown by the mattermost setup exe.
Regards
codec


#4

Hi @codec! No worries, in addition to the information that you have sent over, can you also help send/check the contents of the Developer Tools Console - here are the steps:

  1. In the menu bar, go to View > Toggle Developer Tools.
  2. Select the Console tab.
  3. Right-click the log window and select Save As.
  4. Save the file.
  5. Go to View > Toggle Developer Tools to disable the Developer Tools.

#5

Sorry, but as the application doesn’t start at all, I cannot open the Developer Tools…

Regards
codec


#6

That’s true, sorry about that.

@yuya-oc Do you know what additional information we can ask to help troubleshoot this?


#7

Possibly the installer might not be downloaded correctly. If my memory is correct, I had experienced this situation. @codec Would you make sure to download the installer again?