@amy.blais
I have upgraded from 5.22.2 to 5.22.3, so far (2 days) nobody has complained yet. I will let you know if situation remains that way.
Was that issue resolved? I am facing same issue all users stuck active.
Version: 5.31.1
OS: CENTOS 7
DB: MySQL
Hi, @kashif.rehman
We can start by checking the sessions that are being stored in the Sessions table for the affected users. Start with a user and run the following SQL statement:
SELECT * FROM Sessions WHERE UserId = "<user_id>";
If the user has more than 1 session, it will be good to ask the user to terminate all sessions which is viewable from the client through Account Settings > Security > View and Log Out of Active Sessions. Click on Log Out buttons from starting from the bottom all the way to the top.
The first session should be the one that the user is are on, so the user will get disconnected. Once done, log in again and see if the Away status gets automatically triggered after being inactive on your computer for 5 minutes.