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Upgrading Breaks Push Notifications

I’ve posted about this in the past but that post is no longer getting any responses.

This problem is driving me to insanity and I don’t get what’s going on.

Setup:
Mattermost Host: CentOS 7 running MM 5.16.0
MySQL: Separate host
Proxy: CentOS 7 running nginx as the proxy

Problem:
As soon as I upgrade it breaks the notifications. Usually it’ll still send the banner notifications and the notifications to the lock screen but the badge indicator only works maybe 10% of the time.

Troubleshooting:
I’ve done everything in the aforementioned link. In addition, i’ve built an entirely new proxy that was originally an Apache proxy and replaced it with an nginx proxy.

I built a whole new VM for mattermost running Ubuntu 20.04 (just today). As soon as I point the proxy at the new server, the badge icon indicator breaks. All users but 1 are iOS. Problem persists regardless of OS. Every once in a while it’ll work, but there is seemingly no consistency. The banner notifications are also hit or miss - they’ll work and then just not work.

What am I missing here? I want to love Mattermost, i really do. And, other than this stupid issue, I love this platform. But … i’ve been chasing this for i think 2 years now and nothing. The absolute moment I switch over, it breaks.

Any additional ideas?

Hi, @richardsonje

Would you mind sharing the full detail of your environment:

  • config.json
  • NGINX configuration file (is it still the same as this one?)
  • Type of push notification server

I would be interested to know how the proxy breaks the badge icon as I personally have not encountered such issue before.

Another thing that I would like you to try is to sign up for the community.mattermost.com server and test if the unread badge breaks over there too. Thanks.

Sure no problem.

Type of Push Notification server:
https://push-test.mattermost.com

config.json file

{
“ServiceSettings”: {
“SiteURL”: “https://chat.domain.net”,
“WebsocketURL”: “”,
“LicenseFileLocation”: “”,
“ListenAddress”: “:8065”,
“ConnectionSecurity”: “”,
“TLSCertFile”: “”,
“TLSKeyFile”: “”,
“TLSMinVer”: “1.2”,
“TLSStrictTransport”: false,
“TLSStrictTransportMaxAge”: 63072000,
“TLSOverwriteCiphers”: ,
“UseLetsEncrypt”: false,
“LetsEncryptCertificateCacheFile”: “./config/letsencrypt.cache”,
“Forward80To443”: false,
“TrustedProxyIPHeader”: [
“X-Forwarded-For”,
“X-Real-IP”
],
“ReadTimeout”: 300,
“WriteTimeout”: 300,
“MaximumLoginAttempts”: 10,
“GoroutineHealthThreshold”: -1,
“GoogleDeveloperKey”: “AIzaSyDZl7Mp_6S–kF1h8e3ErRUqwFoFX7RhCs”,
“EnableOAuthServiceProvider”: false,
“EnableIncomingWebhooks”: true,
“EnableOutgoingWebhooks”: true,
“EnableCommands”: true,
“EnableOnlyAdminIntegrations”: true,
“EnablePostUsernameOverride”: false,
“EnablePostIconOverride”: false,
“EnableLinkPreviews”: true,
“EnableTesting”: false,
“EnableDeveloper”: false,
“EnableSecurityFixAlert”: true,
“EnableInsecureOutgoingConnections”: true,
“AllowedUntrustedInternalConnections”: “”,
“EnableMultifactorAuthentication”: false,
“EnforceMultifactorAuthentication”: false,
“EnableUserAccessTokens”: false,
“AllowCorsFrom”: “”,
“CorsExposedHeaders”: “”,
“CorsAllowCredentials”: false,
“CorsDebug”: false,
“AllowCookiesForSubdomains”: false,
“SessionLengthWebInDays”: 180,
“SessionLengthMobileInDays”: 180,
“SessionLengthSSOInDays”: 30,
“SessionCacheInMinutes”: 10,
“SessionIdleTimeoutInMinutes”: 43200,
“WebsocketSecurePort”: 443,
“WebsocketPort”: 80,
“WebserverMode”: “gzip”,
“EnableCustomEmoji”: true,
“EnableEmojiPicker”: true,
“EnableGifPicker”: true,
“GfycatApiKey”: “2_KtH_W5”,
“GfycatApiSecret”: “3wLVZPiswc3DnaiaFoLkDvB4X0IV6CpMkj4tf2inJRsBY6-FnkT08zGmppWFgeof”,
“RestrictCustomEmojiCreation”: “all”,
“RestrictPostDelete”: “all”,
“AllowEditPost”: “always”,
“PostEditTimeLimit”: -1,
“TimeBetweenUserTypingUpdatesMilliseconds”: 5000,
“EnablePostSearch”: true,
“MinimumHashtagLength”: 3,
“EnableUserTypingMessages”: true,
“EnableChannelViewedMessages”: true,
“EnableUserStatuses”: true,
“ExperimentalEnableAuthenticationTransfer”: true,
“ClusterLogTimeoutMilliseconds”: 2000,
“CloseUnusedDirectMessages”: false,
“EnablePreviewFeatures”: true,
“EnableTutorial”: true,
“ExperimentalEnableDefaultChannelLeaveJoinMessages”: true,
“ExperimentalGroupUnreadChannels”: “disabled”,
“ExperimentalChannelOrganization”: false,
“ImageProxyType”: “”,
“ImageProxyURL”: “”,
“ImageProxyOptions”: “”,
“EnableAPITeamDeletion”: false,
“ExperimentalEnableHardenedMode”: false,
“DisableLegacyMFA”: true,
“ExperimentalStrictCSRFEnforcement”: false,
“EnableEmailInvitations”: true,
“ExperimentalLdapGroupSync”: false,
“DisableBotsWhenOwnerIsDeactivated”: true,
“EnableBotAccountCreation”: true
},
“TeamSettings”: {
“SiteName”: “Name”,
“MaxUsersPerTeam”: 50,
“EnableTeamCreation”: true,
“EnableUserCreation”: true,
“EnableOpenServer”: false,
“EnableUserDeactivation”: false,
“RestrictCreationToDomains”: “”,
“EnableCustomBrand”: true,
“CustomBrandText”: “”,
“CustomDescriptionText”: “”,
“RestrictDirectMessage”: “any”,
“RestrictTeamInvite”: “all”,
“RestrictPublicChannelManagement”: “all”,
“RestrictPrivateChannelManagement”: “all”,
“RestrictPublicChannelCreation”: “all”,
“RestrictPrivateChannelCreation”: “all”,
“RestrictPublicChannelDeletion”: “all”,
“RestrictPrivateChannelDeletion”: “all”,
“RestrictPrivateChannelManageMembers”: “all”,
“EnableXToLeaveChannelsFromLHS”: false,
“UserStatusAwayTimeout”: 300,
“MaxChannelsPerTeam”: 2000,
“MaxNotificationsPerChannel”: 1000000,
“EnableConfirmNotificationsToChannel”: true,
“TeammateNameDisplay”: “username”,
“ExperimentalViewArchivedChannels”: false,
“ExperimentalEnableAutomaticReplies”: false,
“ExperimentalHideTownSquareinLHS”: false,
“ExperimentalTownSquareIsReadOnly”: false,
“ExperimentalPrimaryTeam”: “”,
“ExperimentalDefaultChannels”:
},
“ClientRequirements”: {
“AndroidLatestVersion”: “”,
“AndroidMinVersion”: “”,
“DesktopLatestVersion”: “”,
“DesktopMinVersion”: “”,
“IosLatestVersion”: “”,
“IosMinVersion”: “”
},
“SqlSettings”: {
“DriverName”: “mysql”,
“DataSource”: “mmadmin:supersecret@tcp(mysql:3306)/mattermost?charset=utf8mb4,utf8\u0026readTimeout=30s\u0026writeTimeout=30s”,
“DataSourceReplicas”: ,
“DataSourceSearchReplicas”: ,
“MaxIdleConns”: 20,
“ConnMaxLifetimeMilliseconds”: 3600000,
“MaxOpenConns”: 300,
“Trace”: false,
“AtRestEncryptKey”: “secret”,
“QueryTimeout”: 30
},
“LogSettings”: {
“EnableConsole”: true,
“ConsoleLevel”: “INFO”,
“ConsoleJson”: true,
“EnableFile”: true,
“FileLevel”: “INFO”,
“FileJson”: true,
“FileLocation”: “”,
“EnableWebhookDebugging”: true,
“EnableDiagnostics”: true
},
“NotificationLogSettings”: {
“EnableConsole”: true,
“ConsoleLevel”: “INFO”,
“ConsoleJson”: true,
“EnableFile”: true,
“FileLevel”: “INFO”,
“FileJson”: true,
“FileLocation”: “”
},
“PasswordSettings”: {
“MinimumLength”: 10,
“Lowercase”: true,
“Number”: true,
“Uppercase”: true,
“Symbol”: true
},
“FileSettings”: {
“EnableFileAttachments”: true,
“EnableMobileUpload”: true,
“EnableMobileDownload”: true,
“MaxFileSize”: 52428800,
“DriverName”: “local”,
“Directory”: “./data/”,
“EnablePublicLink”: false,
“PublicLinkSalt”: “supersecret”,
“InitialFont”: “nunito-bold.ttf”,
“AmazonS3AccessKeyId”: “”,
“AmazonS3SecretAccessKey”: “”,
“AmazonS3Bucket”: “”,
“AmazonS3Region”: “”,
“AmazonS3Endpoint”: “s3.amazonaws.com”,
“AmazonS3SSL”: true,
“AmazonS3SignV2”: false,
“AmazonS3SSE”: false,
“AmazonS3Trace”: false
},
“EmailSettings”: {
“EnableSignUpWithEmail”: true,
“EnableSignInWithEmail”: true,
“EnableSignInWithUsername”: true,
“SendEmailNotifications”: true,
“UseChannelInEmailNotifications”: false,
“RequireEmailVerification”: false,
“FeedbackName”: “Domain Alerts”,
“FeedbackEmail”: “alerts@domain.net”,
“ReplyToAddress”: “admin@domain.net”,
“FeedbackOrganization”: “”,
“EnableSMTPAuth”: true,
“SMTPUsername”: “postmaster@domain.net”,
“SMTPPassword”: “super super secret”,
“SMTPServer”: “smtp.mailgun.org”,
“SMTPPort”: “587”,
“ConnectionSecurity”: “STARTTLS”,
“SendPushNotifications”: true,
“PushNotificationServer”: “https://push-test.mattermost.com”,
“PushNotificationContents”: “generic”,
“EnableEmailBatching”: false,
“EmailBatchingBufferSize”: 256,
“EmailBatchingInterval”: 30,
“EnablePreviewModeBanner”: false,
“SkipServerCertificateVerification”: false,
“EmailNotificationContentsType”: “full”,
“LoginButtonColor”: “#0000”,
“LoginButtonBorderColor”: “#2389D7”,
“LoginButtonTextColor”: “#2389D7
},
“RateLimitSettings”: {
“Enable”: false,
“PerSec”: 10,
“MaxBurst”: 100,
“MemoryStoreSize”: 10000,
“VaryByRemoteAddr”: true,
“VaryByUser”: false,
“VaryByHeader”: “”
},
“PrivacySettings”: {
“ShowEmailAddress”: true,
“ShowFullName”: true
},
“SupportSettings”: {
“TermsOfServiceLink”: “https://about.mattermost.com/default-terms/”,
“PrivacyPolicyLink”: “https://about.mattermost.com/default-privacy-policy/”,
“AboutLink”: “https://about.mattermost.com/default-about/”,
“HelpLink”: “https://about.mattermost.com/default-help/”,
“ReportAProblemLink”: “https://about.mattermost.com/default-report-a-problem/”,
“SupportEmail”: “feedback@mattermost.com”,
“CustomTermsOfServiceEnabled”: false,
“CustomTermsOfServiceReAcceptancePeriod”: 365
},
“AnnouncementSettings”: {
“EnableBanner”: false,
“BannerText”: “”,
“BannerColor”: “#f2a93b”,
“BannerTextColor”: “#333333”,
“AllowBannerDismissal”: true
},
“ThemeSettings”: {
“EnableThemeSelection”: true,
“DefaultTheme”: “default”,
“AllowCustomThemes”: true,
“AllowedThemes”:
},
“GitLabSettings”: {
“Enable”: false,
“Secret”: “”,
“Id”: “”,
“Scope”: “”,
“AuthEndpoint”: “”,
“TokenEndpoint”: “”,
“UserApiEndpoint”: “”
},
“GoogleSettings”: {
“Enable”: false,
“Secret”: “”,
“Id”: “”,
“Scope”: “profile email”,
“AuthEndpoint”: “https://accounts.google.com/o/oauth2/v2/auth”,
“TokenEndpoint”: “https://www.googleapis.com/oauth2/v4/token”,
“UserApiEndpoint”: “https://people.googleapis.com/v1/people/me?personFields=names,emailAddresses,nicknames,metadata
},
“Office365Settings”: {
“Enable”: false,
“Secret”: “”,
“Id”: “”,
“Scope”: “User.Read”,
“AuthEndpoint”: “https://login.microsoftonline.com/common/oauth2/v2.0/authorize”,
“TokenEndpoint”: “https://login.microsoftonline.com/common/oauth2/v2.0/token”,
“UserApiEndpoint”: “https://graph.microsoft.com/v1.0/me
},
“LdapSettings”: {
“Enable”: false,
“EnableSync”: false,
“LdapServer”: “”,
“LdapPort”: 389,
“ConnectionSecurity”: “”,
“BaseDN”: “”,
“BindUsername”: “”,
“BindPassword”: “”,
“UserFilter”: “”,
“GroupFilter”: “”,
“GroupDisplayNameAttribute”: “”,
“GroupIdAttribute”: “”,
“FirstNameAttribute”: “”,
“LastNameAttribute”: “”,
“EmailAttribute”: “”,
“UsernameAttribute”: “”,
“NicknameAttribute”: “”,
“IdAttribute”: “”,
“PositionAttribute”: “”,
“LoginIdAttribute”: “”,
“SyncIntervalMinutes”: 60,
“SkipCertificateVerification”: false,
“QueryTimeout”: 60,
“MaxPageSize”: 0,
“LoginFieldName”: “”,
“LoginButtonColor”: “#0000”,
“LoginButtonBorderColor”: “#2389D7”,
“LoginButtonTextColor”: “#2389D7
},
“ComplianceSettings”: {
“Enable”: false,
“Directory”: “./data/”,
“EnableDaily”: false
},
“LocalizationSettings”: {
“DefaultServerLocale”: “en”,
“DefaultClientLocale”: “en”,
“AvailableLocales”: “”
},
“SamlSettings”: {
“Enable”: false,
“EnableSyncWithLdap”: false,
“EnableSyncWithLdapIncludeAuth”: false,
“Verify”: true,
“Encrypt”: true,
“IdpUrl”: “”,
“IdpDescriptorUrl”: “”,
“AssertionConsumerServiceURL”: “”,
“ScopingIDPProviderId”: “”,
“ScopingIDPName”: “”,
“IdpCertificateFile”: “”,
“PublicCertificateFile”: “”,
“PrivateKeyFile”: “”,
“IdAttribute”: “”,
“FirstNameAttribute”: “”,
“LastNameAttribute”: “”,
“EmailAttribute”: “”,
“UsernameAttribute”: “”,
“NicknameAttribute”: “”,
“LocaleAttribute”: “”,
“PositionAttribute”: “”,
“LoginButtonText”: “SAML”,
“LoginButtonColor”: “#34a28b”,
“LoginButtonBorderColor”: “#2389D7”,
“LoginButtonTextColor”: “#ffffff
},
“NativeAppSettings”: {
“AppDownloadLink”: “https://mattermost.com/download/#mattermostApps”,
“AndroidAppDownloadLink”: “https://about.mattermost.com/mattermost-android-app/”,
“IosAppDownloadLink”: “https://about.mattermost.com/mattermost-ios-app/
},
“ClusterSettings”: {
“Enable”: false,
“ClusterName”: “”,
“OverrideHostname”: “”,
“UseIpAddress”: true,
“UseExperimentalGossip”: false,
“ReadOnlyConfig”: true,
“GossipPort”: 8074,
“StreamingPort”: 8075,
“MaxIdleConns”: 100,
“MaxIdleConnsPerHost”: 128,
“IdleConnTimeoutMilliseconds”: 90000
},
“MetricsSettings”: {
“Enable”: false,
“BlockProfileRate”: 0,
“ListenAddress”: “:8067”
},
“ExperimentalSettings”: {
“ClientSideCertEnable”: false,
“ClientSideCertCheck”: “secondary”,
“EnableClickToReply”: false,
“LinkMetadataTimeoutMilliseconds”: 5000,
“RestrictSystemAdmin”: false
},
“AnalyticsSettings”: {
“MaxUsersForStatistics”: 2500
},
“ElasticsearchSettings”: {
“ConnectionUrl”: “http://localhost:9200”,
“Username”: “elastic”,
“Password”: “changeme”,
“EnableIndexing”: false,
“EnableSearching”: false,
“EnableAutocomplete”: false,
“Sniff”: true,
“PostIndexReplicas”: 1,
“PostIndexShards”: 1,
“ChannelIndexReplicas”: 1,
“ChannelIndexShards”: 1,
“UserIndexReplicas”: 1,
“UserIndexShards”: 1,
“AggregatePostsAfterDays”: 365,
“PostsAggregatorJobStartTime”: “03:00”,
“IndexPrefix”: “”,
“LiveIndexingBatchSize”: 1,
“BulkIndexingTimeWindowSeconds”: 3600,
“RequestTimeoutSeconds”: 30
},
“DataRetentionSettings”: {
“EnableMessageDeletion”: false,
“EnableFileDeletion”: false,
“MessageRetentionDays”: 365,
“FileRetentionDays”: 365,
“DeletionJobStartTime”: “02:00”
},
“MessageExportSettings”: {
“EnableExport”: false,
“ExportFormat”: “actiance”,
“DailyRunTime”: “01:00”,
“ExportFromTimestamp”: 0,
“BatchSize”: 10000,
“GlobalRelaySettings”: {
“CustomerType”: “A9”,
“SmtpUsername”: “”,
“SmtpPassword”: “”,
“EmailAddress”: “”
}
},
“JobSettings”: {
“RunJobs”: true,
“RunScheduler”: true
},
“PluginSettings”: {
“Enable”: true,
“EnableUploads”: true,
“EnableHealthCheck”: true,
“Directory”: “./plugins”,
“ClientDirectory”: “./client/plugins”,
“Plugins”: {
“antivirus”: {
“clamavhostport”: “localhost:3310”,
“scantimeoutseconds”: 10
},
“com.github.matterpoll.matterpoll”: {
“experimentalui”: false,
“trigger”: “poll”
},
“com.github.moussetc.mattermost.plugin.giphy”: {
“apikey”: “Z70J6MoPH9v6JvdYJWBlAe2oIzDFU7l9”,
“language (giphy only)”: “en”,
“provider”: “giphy”,
“rating”: “”,
“rendition”: “fixed_height”,
“renditiongfycat”: “gif100px”
},
“com.github.moussetc.mattermost.plugin.spoiler”: {
“integrationurl”: “”,
“spoilermode”: “redacted”
}
},
“PluginStates”: {
“antivirus”: {
“Enable”: false
},
“com.github.matterpoll.matterpoll”: {
“Enable”: true
},
“com.github.moussetc.mattermost.plugin.diceroller”: {
“Enable”: true
},
“com.github.moussetc.mattermost.plugin.giphy”: {
“Enable”: true
},
“com.github.moussetc.mattermost.plugin.spoiler”: {
“Enable”: true
},
“com.mattermost.custom-attributes”: {
“Enable”: true
},
“com.mattermost.draw-plugin”: {
“Enable”: true
},
“com.mattermost.nps”: {
“Enable”: true
},
“mattermost-file-list”: {
“Enable”: true
},
“memes”: {
“Enable”: false
}
}
},
“DisplaySettings”: {
“CustomUrlSchemes”: ,
“ExperimentalTimezone”: false
},
“ImageProxySettings”: {
“Enable”: false,
“ImageProxyType”: “local”,
“RemoteImageProxyURL”: “”,
“RemoteImageProxyOptions”: “”
}
}

Nginx Conf file

proxy_cache_path /var/cache/nginx levels=1:2 keys_zone=mattermost_cache:10m max_size=3g inactive=120m use_temp_path=off;

upstream backend {
server 10.20.5.30:8065;
}

server {
if ($host = chat.domain.net.net) {
return 301 https://$host$request_uri;
} # managed by Certbot

    listen 80;
    server_name chat.domain.net.net;

    include snippets/letsencrypt.conf;
    return 301 https://$host$request_uri;

}

server {
listen 443 ssl http2;
server_name domain.net.net;
ssl_certificate /etc/letsencrypt/live/domain.net.net/fullchain.pem; # managed by Certbot
ssl_certificate_key /etc/letsencrypt/live/domain.net.net/privkey.pem; # managed by Certbot
ssl_trusted_certificate /etc/letsencrypt/live/domain.net.net/chain.pem;
include snippets/ssl.conf;

    return 301 https://$host$request_uri;

}

server {
listen 443 ssl http2;
server_name chat.domain.net.net;
ssl_certificate /etc/letsencrypt/live/domain.net.net/fullchain.pem; # managed by Certbot
ssl_certificate_key /etc/letsencrypt/live/domain.net.net/privkey.pem; # managed by Certbot
ssl_trusted_certificate /etc/letsencrypt/live/domain.net.net/chain.pem;
include snippets/ssl.conf;

    location ~ /api/v[0-9]+/(users/)?websocket$ {
            proxy_set_header Upgrade $http_upgrade;
            proxy_set_header Connection "upgrade";
            client_max_body_size 50M;
            proxy_set_header Host $http_host;
            proxy_set_header X-Real-IP $remote_addr;
            proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
            proxy_set_header X-Forwarded-Proto $scheme;
            proxy_set_header X-Frame-Options SAMEORIGIN;
            proxy_buffers 256 16k;
            proxy_buffer_size 16k;
            proxy_read_timeout 600s;
            proxy_pass http://backend;
    }

    location / {
            proxy_http_version 1.1;
            client_max_body_size 50M;
            proxy_set_header Connection "";
            proxy_set_header Host $http_host;
            proxy_set_header X-Real-IP $remote_addr;
            proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
            proxy_set_header X-Forwarded-Proto $scheme;
            proxy_set_header X-Frame-Options SAMEORIGIN;
            proxy_buffers 256 16k;
            proxy_buffer_size 16k;
            proxy_read_timeout 600s;
            proxy_cache mattermost_cache;
  		 proxy_cache_revalidate on;
            proxy_cache_min_uses 2;
            proxy_cache_use_stale timeout;
            proxy_cache_lock on;
            proxy_pass http://backend;
    }

}

By “breaks the badge icon” i simply mean it not longer provides an unread count. Every once in a while, and it’s completely random, it will put a count of 1 even if there are 20 unread messages, but that’s all it’ll do. However, if I keep it at 5.16 it’ll count perfectly. I’ve got both the new Ubuntu 20.04 VM (5.27) and the existing CentOS 7 (5.16) running side by side. If I point the server to the Ubuntu box, no badge count. if I point it to the Centos one, works great. If you had a moment to read through the previous post, I’ve attempted this several different ways (upgrading the existing install) and none of it changes the end result.

I’ll get an account setup and do testing on the mattermost servers.

1 Like

Here’s an interesting update. I setup two community.mattermost.con accounts and logged into one on my phone and one on the desktop.

The first notification worked fine but after that they did the same thing. However, I think their might have been an outage because I was having issues just logging in.

However, the interesting part is I have logged out of the community server on my app on my phone and back in to my server. I’m getting the Lock Screen notifications from the community server and I’m not logged into it anywhere. Even just now as I’m typing this I got a notification from the Developers channel and, again, I’m not logged into the community server at all.

Hello, @richardsonje

Based on the following finding:

Can you please confirm which version of iOS app are you running on? I would like to see if i can reproduce the issue with the community.mattermost.com as well as my vanilla 5.27.0 Mattermost instance.

Additionally, are you still facing issues with receiving push notifications on the community.mattermost.com as of now since you mentioned that the notification was working fine before it started acting up again?

Looks like i’m on 1.35.1 (Build 326)

Yes - it’s still doing it. It’s weird how it works too. So maybe every 4th or 5th time i use my phone I’ll see a batch of 4 notifications all from the community.mattermost.com server. It will be 4 notifications pop up on the lock screen and the corresponding badge indicator on the app icon. Then if I open it it’ll be opened into my MM server, however, it tends to have weird connection problems at this point so I have to close the app and reopen it and then it’s back to normal for a while.

It almost has to be some sort of back-end routing/DNS problem, right? Something doesn’t update and it’s routing notifications incorrectly? I’m just shooting in the dark here because it’s such a weird problem.

Hi @richardsonje

Since I have not encountered such issue with community.mattermost.com on my end ever since I signed up for it about 1 year ago:

  • iPhone X
  • iOS 14.0
  • Mattermost iOS app 1.35.1

I want to further narrow down if this is an issue with the device. Can you log in to the web browser and log out from every session for community.mattermost.com before logging into your mobile device only?

Ping me there @ahmad.danial and we can perform some tests to see how the push notification works.

Also, can you please confirm that you are now running on the latest version of Mattermost on your end?

Ok - i’m logged into the community.mattermost.com server now via a browser and what’s interesting is the only active session it’s seeing is the one I’m logged into via the browser.

I’m logging out of my server now on the phone and logging into the community.mattermost.com one.