Mattermost, Inc.

Typing message experience

I am needing #feedback on this…Has anyone experience this issue? I received a few messages within the last 30 minutes about sending messages out of order. This may be due to the fact that the user is typing really fast. For example, a user is typing three sentences and pressing enter. However, the last sentence is displaying first. How can this be corrected?

Hi @ovim,

Can you help review this page and send over any relevant information about your environment: https://docs.mattermost.com/process/support.html#general-questions-for-any-issues?

Version 5.3.1
Desktop application and Chrome @amy.blais

Do you know if anyone else experienced something similar to this?

Hi @ovim,

We haven’t been able to reproduce this internally, but there was another report on this issue. It seems to be it could be an issue with network latency between the app and DB servers. One thing would be to check to make sure you are not hitting a TCP socket connection limit on the DB?

@amy.blais

Thank you for your quick response. We will work on the current issue with your guidance.

The issue with posts being out of order has been resolved. It was actually an issue with the servers not being synchronized. A proper troubleshooting procedures were conducted in which resulted success in getting everything sync.

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