[SOLVED] Email notifications not working for single user


Email notifications are not working for a single user. The setting is set to immediate but displays an error:

Invalid or missing user in request body

We are on version 4.3.0 and pland to upgrade soon.

We use LDAP for authentication.


Hi @bwicksall,

Thanks for your feedback,

Perhaps this guide will help troubleshoot your issue.


I double checked those settings. Everything seems to be working for the majority of my users. So far only one is not getting email notifications.


Hmmm… really weird @bwicksall,

Could you send in a screenshot of the Account Settings screen for the user who is not receiving email notifications?

Accessible from Main Menu --> Account Settings --> Notifications --> Email

Perhaps it would also be worth checking the user’s ‘Words that trigger mentions’ also accessible from Main Menu --> Account Settings --> Notifications.



Friday I upgraded Mattermost to 4.4.3. This afternoon the user reports she is now getting email notifications. Not sure what was up but the issue is fixed for now.



Thanks for letting us know @bwicksall! Pleased the issue is resolved!