[SOLVED] After installation Mattermost causes an error

Troubleshooting
1

Summary
Error during installation

Steps to reproduce
install mattermost windows client

Expected behavior
installation ends normally

Observed behavior
Screenshot%202018-04-11%2015%2045%2041

Event log:
Name der fehlerhaften Anwendung: Mattermost.exe, Version: 4.0.1.45, Zeitstempel: 0x5aaa6f9b
Name des fehlerhaften Moduls: unknown, Version: 0.0.0.0, Zeitstempel: 0x00000000
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000000000000
ID des fehlerhaften Prozesses: 0xf50
Startzeit der fehlerhaften Anwendung: 0x01d3d1a309bbc4fe
Pfad der fehlerhaften Anwendung: C:\Users\dat\AppData\Local\mattermost\app-4.0.1\Mattermost.exe
Pfad des fehlerhaften Moduls: unknown
Berichtskennung: 47f29a43-3d96-11e8-8358-00155d016404
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:

This happens almost every time we install the client under Windows 8 or Windows 10, whether over network drive or local drive.
Everythings seems fine after the error message is dismissed. But with a silent install this is annoying.

2

Hi @VincentVegas,

Thanks for your feedback,

Are you using the desktop app (64 bit) downloaded from this page?

3

Yes, I downloaded it from there everytime.

4

Thanks @VincentVegas,

Let’s ask @yuya-oc to help with this Desktop app issue :slight_smile:

5

Probably it’s same issue as https://github.com/mattermost/desktop/issues/728

1 Like
6

Ah, thanks @yuya-oc :slight_smile:

@VincentVegas, I’ll close this issue off here and we can track via the GitHub issue linked above.