Mattermost, Inc.

Password reset link is not send

Hi,

When I request one password reset link on ‘forgot password’ feature I don’t receive any message in my related account email.

I forgot my password and cannot access my account at this time

Hello, @88787j

A couple of questions to understand the problem better:

  • Did you try to get in touch with your Mattermost System Administrator to seek help for resetting your password directly?

  • Since you have tried to reset the password through <mattermost_url/reset_password>, did you check in the spam / junk email folder to confirm if the password reset email is there?

I would like to understand better if this is more of a technical issue or rather an administrative one that should be handled by your System Administrator respectively.

Did you try to get in touch with your Mattermost System Administrator to seek help for resetting your password directly?

Not yet

  • Since you have tried to reset the password through <mattermost_url/reset_password> , did you check in the spam / junk email folder to confirm if the password reset email is there?

Nothing is send. I checked all folders

Hello, @88787j

Got it. With that being the case, there might be an issue with the hosting mail server. Can you get the system administrator to join the discussion here so we can figure out what the issue actually is?

Please ask him / her to attach the snippet from the mattermost.log when the email is expected to be sent to your mailbox. Thanks.