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Mattermost send email notification problems

I use CentOS operation system and Mattermost 5.27.0 version. I have finished the installation. Then, I have created users and team. Also, I have enabled email notification. However, when I received the email notification, I pressed “Go to post” button. The browser will not open and redirect to post page. Could you help me solve the problems? Thank you. Please refer to below image:

What happens when you click the “Go to post” button?

Do you see any console or server log errors?

When I click the “Go to post” button, nothing is happens. I don’t see any console or server log errors. I use hotmail to be SMTP Email Setup. This email account can send automatically. Please refer to below picture. Thank you.


Also, I would like to ask that why I can’t send an email to this account. Please refer to below picture:

I would like to ask that do you receive my reply?

Hi,

did you set site URL?
and if your answer is Yes, did you publish it? i mean can you browse it?

Yes, I did set site URL. I can browse it.

I would like to ask that do you receive my reply?

Would you be open to sharing your SMTP settings? Perhaps there is a configuration issue.

Thank you for your reply. Below images are my SMTP settings.

I would like to ask that do you receive my reply?

Does the same behaviour happen if you were to copy the link from the email, and then paste the link on your browser?

Is this happening to all users on your server?

Yes, the same behaviour does happen to all users on your server. When I copy the link from the email (Go to post button), the link does not direct post link (http://invisiblenotes.com:8341/wonderful1/channels/town-square). The link just direct to https://outlook.live.com/mail/0/sentitems/id/AQQkADAwATY3ZmYAZS1mMzMAYi1kYmIAMC0wMAItMDAKABAA2c%2BLuL1DTEmMHMF5yUp6LA%3D%3D#x_ZgotmplZ , according to email provider.

I would like to ask that do you receive my reply?

Did you customize or in any way modify your email templates in the Mattermost install?

@XxLilBoPeepsxX
No, I did not customize or in any way modify your email templates in the Mattermost install

Could you provide the raw HTML text of the email (or one of the emails) that isn’t behaving as expected?

Dear @XxLilBoPeepsxX
From - Mon Oct 12 16:59:31 2020
X-Account-Key: account1
X-UIDL: 697
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:
Return-Path: serhj25@hotmail.com
Received: from APC01-PU1-obe.outbound.protection.outlook.com ([40.92.254.107])
by orange.163tom.com
; Mon, 12 Oct 2020 17:01:15 +0800
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
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ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
s=arcselector9901;
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ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
s=selector1;
h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
bh=7fxSlSEfvQ53YQoCjaEeTqyYxgvOCWrFPZEiE5IVP0E=;
b=eGv1WUAIVq+OZSVSbSnoiYDCzf2a+lEIrQ2pJSxiGXtyfp9NT6s7vSUV0CxZN/MDvVSsWsjMaJU2AG6Hn9uR0IifXg3CfT+NqTxxESc5DGOC/wXdFbs3TlIpdWzp4eMz5PJ4Lp8ePmKZtWM34YUZyJSKXq0GIFRka2uGKdkKW6bGjJzEVYZmR5PJRhd6G3FQtpqfXBU6gX6ZiYI1Pq9eZYBfriHqku7oKErM0N/JMZHtT/tH4WyR/28yW8ov9YzwaEa2h5rPVnEYBzubtTg6vCTeYxY5puTwj0VyLVHWN7vEgFVfIzN3fJBSki6PVReIHZyhJuokA9+h7CYSmYq5gQ==
Received: from PU1APC01FT029.eop-APC01.prod.protection.outlook.com
(2a01:111:e400:7ebe::52) by
PU1APC01HT139.eop-APC01.prod.protection.outlook.com (2a01:111:e400:7ebe::458)
with Microsoft SMTP Server (version=TLS1_2,
cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3455.23; Mon, 12 Oct
2020 08:58:49 +0000
Received: from SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM (10.152.252.59) by
PU1APC01FT029.mail.protection.outlook.com (10.152.252.209) with Microsoft
SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
15.20.3455.23 via Frontend Transport; Mon, 12 Oct 2020 08:58:48 +0000
X-IncomingTopHeaderMarker: OriginalChecksum:B919DEE16E2462C51E1C6E74D19DF9D49584E4EB2B3F7DDA08553964DF52D140;UpperCasedChecksum:AA2F9DD1B49C3F13C78134245AFE0F7B646312C9F6BD4B8397D6E935B1BDA9F0;SizeAsReceived:8410;Count:45
Received: from SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
([fe80::31af:8db8:5c5:b8e3]) by SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
([fe80::31af:8db8:5c5:b8e3%9]) with mapi id 15.20.3455.029; Mon, 12 Oct 2020
08:58:48 +0000
Auto-Submitted: auto-generated
Precedence: bulk
Reply-To: “No-reply” serhj25@hotmail.com
From: “No-reply” serhj25@hotmail.com
To: ada.chiu@163tom.com
Subject: [Mattermost] New Direct Message from @dh_163 on October 12, 2020
Date: Mon, 12 Oct 2020 16:58:47 +0800
Content-Type: multipart/alternative;
boundary=74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb
X-TMN: [Dv1PZ2U9k/h9b0IXjA+jH725+7pobiOS]
X-ClientProxiedBy: HK2PR06CA0018.apcprd06.prod.outlook.com
(2603:1096:202:2e::30) To SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
(2603:10c6:10:da::15)
Return-Path: serhj25@hotmail.com
Message-ID: SYYP282MB1501D6E716F2790A4B8345C8AE070@SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
MIME-Version: 1.0
X-MS-Exchange-MessageSentRepresentingType: 1
Received: from localhost (218.255.80.122) by HK2PR06CA0018.apcprd06.prod.outlook.com (2603:1096:202:2e::30) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3455.23 via Frontend Transport; Mon, 12 Oct 2020 08:58:47 +0000
X-MS-PublicTrafficType: Email
X-IncomingHeaderCount: 45
X-EOPAttributedMessage: 0
X-MS-Office365-Filtering-Correlation-Id: 41b85430-565f-4011-0e4e-08d86e8d086a
X-MS-TrafficTypeDiagnostic: PU1APC01HT139:
X-Microsoft-Antispam: BCL:0;
X-Microsoft-Antispam-Message-Info:
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X-MS-Exchange-AntiSpam-MessageData:
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X-OriginatorOrg: hotmail.com
X-MS-Exchange-CrossTenant-Network-Message-Id: 41b85430-565f-4011-0e4e-08d86e8d086a
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 12 Oct 2020 08:58:48.6673
(UTC)
X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted
X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-CrossTenant-AuthSource:
PU1APC01FT029.eop-APC01.prod.protection.outlook.com
X-MS-Exchange-CrossTenant-AuthAs: Anonymous
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg:
00000000-0000-0000-0000-000000000000
X-MS-Exchange-Transport-CrossTenantHeadersStamped: PU1APC01HT139

–74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=UTF-8


You have a new Direct Message.

@dh_163 - 16:58 HKT, October 12

  1. five
  2. six
  3. seven
  4. eight

Go To Post ( #ZgotmplZ )

Any questions at all, mail us any time: feedback@mattermost.com
Best wishes,
The Mattermost Team

To change your notification preferences, log in to your team site and go to=
Account Settings > Notifications.
–74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

3D""
=20
                                    </tr>
                                </table>
                            </td>
                        </tr>
                        <tr>
                           =20
                        </tr>
                    </table>
                </td>
            </tr>
        </table>
    </td>
</tr>

You have a new Direct Message.


@dh_163 - 16:58 HKT,= October 12

5.  five
6.  six
7.  seven
8.  eight

Go To Post

Any questions at all, mail us any time: feedback@matter= most.com
Best wishes,
The Mattermost Team


To change your notification preferences, log in to your team site a= nd go to Account Settings > Notifications.

=

–74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb–

I would like to ask that do you see my reply?

Could you provide the same raw email output, in markdown code formatting so that I can see the raw body text please? you can do this using three consecutive backticks before the first character of the raw email output, and then following the last character of the raw email output with an additional three backticks (Ex. ```)

Dear @XxLilBoPeepsxX
I have modified the raw email output in markdown code formatting. Thank you.

X-Account-Key: account1
X-UIDL: 697
X-Mozilla-Status: 0001
X-Mozilla-Status2: 00000000
X-Mozilla-Keys:                                                                                 
Return-Path: serhj25@hotmail.com
Received: from APC01-PU1-obe.outbound.protection.outlook.com ([40.92.254.107])
	by orange.163tom.com
	; Mon, 12 Oct 2020 17:01:15 +0800
ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
 b=nx7kM40P1vDE7qpDFNX1sumrzXzknW5zgBda0Ubh76r9rW2Ejt+SVMwAFdHI9DE1gDuUVX8qYr0YxFwC5guPyUkdvMN7NT/Z1HRh68IL77rnKQuOpBttpm505kktRGznB73rClGZlPMrsJqUXqowjbt66sfnbyRjIMRJmR9qp/z15jaNaHuTODL3Z4esfc5y3QyOSgrDTXtqiMF8FA20awHjcGAw7sa4SHkdLaBkRn4sp3K7tKxKUBYzZfKbUxOtYr3f2rQ+klvogEShfqWqfauSdGeV2FpPnYLRoLvlgtJN6TAJKZQdq2QA62dlmu1K4QQ+8B1lf+dpc/jQDBbN+A==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;
 s=arcselector9901;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=7fxSlSEfvQ53YQoCjaEeTqyYxgvOCWrFPZEiE5IVP0E=;
 b=hq6Mji3nAWzjaisUtU1V9AUcfG2l4YbFRP1DY5LkzhbM6yCXv8iCMe/5o6Kmi1BxoV/jw+WUlCwabquRkRM5WP2lIerBYrpSidYoOlVPPPLOMQfCzahQYWQCgt3QZq+rZ7dirxAa/A//wPiPP9OJXPDUMiW0/XB9Ei7YwSrZHz9Ni4tdcZQ1O/kFdGmAwJI+JprgX1kRag7YVk8lchKz/zfhTHViwEjd3Eu+NNNgjYm473PtGZNLwKla97Vt2DipsbZQNPzKUTtva8ladtnSxxtvt8ErSzDMa+i/gfywjAHRkMqy32+jCAA6UnjxVPj/fkvGA6imsRD+l44a7R2Peg==
ARC-Authentication-Results: i=1; mx.microsoft.com 1; spf=none; dmarc=none;
 dkim=none; arc=none
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=hotmail.com;
 s=selector1;
 h=From:Date:Subject:Message-ID:Content-Type:MIME-Version:X-MS-Exchange-SenderADCheck;
 bh=7fxSlSEfvQ53YQoCjaEeTqyYxgvOCWrFPZEiE5IVP0E=;
 b=eGv1WUAIVq+OZSVSbSnoiYDCzf2a+lEIrQ2pJSxiGXtyfp9NT6s7vSUV0CxZN/MDvVSsWsjMaJU2AG6Hn9uR0IifXg3CfT+NqTxxESc5DGOC/wXdFbs3TlIpdWzp4eMz5PJ4Lp8ePmKZtWM34YUZyJSKXq0GIFRka2uGKdkKW6bGjJzEVYZmR5PJRhd6G3FQtpqfXBU6gX6ZiYI1Pq9eZYBfriHqku7oKErM0N/JMZHtT/tH4WyR/28yW8ov9YzwaEa2h5rPVnEYBzubtTg6vCTeYxY5puTwj0VyLVHWN7vEgFVfIzN3fJBSki6PVReIHZyhJuokA9+h7CYSmYq5gQ==
Received: from PU1APC01FT029.eop-APC01.prod.protection.outlook.com
 (2a01:111:e400:7ebe::52) by
 PU1APC01HT139.eop-APC01.prod.protection.outlook.com (2a01:111:e400:7ebe::458)
 with Microsoft SMTP Server (version=TLS1_2,
 cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3455.23; Mon, 12 Oct
 2020 08:58:49 +0000
Received: from SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM (10.152.252.59) by
 PU1APC01FT029.mail.protection.outlook.com (10.152.252.209) with Microsoft
 SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id
 15.20.3455.23 via Frontend Transport; Mon, 12 Oct 2020 08:58:48 +0000
X-IncomingTopHeaderMarker: OriginalChecksum:B919DEE16E2462C51E1C6E74D19DF9D49584E4EB2B3F7DDA08553964DF52D140;UpperCasedChecksum:AA2F9DD1B49C3F13C78134245AFE0F7B646312C9F6BD4B8397D6E935B1BDA9F0;SizeAsReceived:8410;Count:45
Received: from SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
 ([fe80::31af:8db8:5c5:b8e3]) by SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
 ([fe80::31af:8db8:5c5:b8e3%9]) with mapi id 15.20.3455.029; Mon, 12 Oct 2020
 08:58:48 +0000
Auto-Submitted: auto-generated
Precedence: bulk
Reply-To: "No-reply" <serhj25@hotmail.com>
From: "No-reply" <serhj25@hotmail.com>
To: ada.chiu@163tom.com
Subject: [Mattermost] New Direct Message from @dh_163 on October 12, 2020
Date: Mon, 12 Oct 2020 16:58:47 +0800
Content-Type: multipart/alternative;
 boundary=74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb
X-TMN: [Dv1PZ2U9k/h9b0IXjA+jH725+7pobiOS]
X-ClientProxiedBy: HK2PR06CA0018.apcprd06.prod.outlook.com
 (2603:1096:202:2e::30) To SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM
 (2603:10c6:10:da::15)
Return-Path: serhj25@hotmail.com
Message-ID: <SYYP282MB1501D6E716F2790A4B8345C8AE070@SYYP282MB1501.AUSP282.PROD.OUTLOOK.COM>
MIME-Version: 1.0
X-MS-Exchange-MessageSentRepresentingType: 1
Received: from localhost (218.255.80.122) by HK2PR06CA0018.apcprd06.prod.outlook.com (2603:1096:202:2e::30) with Microsoft SMTP Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384) id 15.20.3455.23 via Frontend Transport; Mon, 12 Oct 2020 08:58:47 +0000
X-MS-PublicTrafficType: Email
X-IncomingHeaderCount: 45
X-EOPAttributedMessage: 0
X-MS-Office365-Filtering-Correlation-Id: 41b85430-565f-4011-0e4e-08d86e8d086a
X-MS-TrafficTypeDiagnostic: PU1APC01HT139:
X-Microsoft-Antispam: BCL:0;
X-Microsoft-Antispam-Message-Info:
	Mkl+Op2nlFENR47Xp5GBtGESOeKA8VcsyVpoMQ52Ann7IiE9CfGJHJtDuYY2Hn+F1N5RCKxkDz7Kd2oHjgABjroTmvFFhAjRMDzPsmqCoILW9RpVvyoKsKz+DcXNZ8vio6k95MCpUTTK7UxzITqM258xBRD/HoHvMByFegaV8BT3Hy1ouwmamf8Jod7DIn4/4zRVhdfTcemCm3+/ykQHJNI22Alm6W+wSQn2C3Q0K2Ozx/dJ8APuEksa/S2UMciOXdvx991O0o0LW1Y39INnBw==
X-MS-Exchange-AntiSpam-MessageData:
	6ejOsoM2UmNIvtgkdbBnYMgV4dM5EVEiY8gRoJVRId54kPoOzOQdP1jq0R5OqIquc/nrAx2gUc5asN6q6BHJTaXsNyZvabBN8Au61P6ZXO+cn/wvktvJAYm3jXG/8FhcMxfbL5M0Zd6JVToifQtwFA==
X-OriginatorOrg: hotmail.com
X-MS-Exchange-CrossTenant-Network-Message-Id: 41b85430-565f-4011-0e4e-08d86e8d086a
X-MS-Exchange-CrossTenant-OriginalArrivalTime: 12 Oct 2020 08:58:48.6673
 (UTC)
X-MS-Exchange-CrossTenant-FromEntityHeader: Hosted
X-MS-Exchange-CrossTenant-Id: 84df9e7f-e9f6-40af-b435-aaaaaaaaaaaa
X-MS-Exchange-CrossTenant-AuthSource:
	PU1APC01FT029.eop-APC01.prod.protection.outlook.com
X-MS-Exchange-CrossTenant-AuthAs: Anonymous
X-MS-Exchange-CrossTenant-FromEntityHeader: Internet
X-MS-Exchange-CrossTenant-RMS-PersistedConsumerOrg:
	00000000-0000-0000-0000-000000000000
X-MS-Exchange-Transport-CrossTenantHeadersStamped: PU1APC01HT139

--74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb
Content-Transfer-Encoding: quoted-printable
Content-Type: text/plain; charset=UTF-8

------------------------------
You have a new Direct Message.
------------------------------

@dh_163 - 16:58 HKT, October 12

5.  five
6.  six
7.  seven
8.  eight

Go To Post ( #ZgotmplZ )

Any questions at all, mail us any time: feedback@mattermost.com
Best wishes,
The Mattermost Team

To change your notification preferences, log in to your team site and go to=
 Account Settings > Notifications.
--74901d087876ba28c6f0dfc35b9310f6f051bb50fefce806babd1dee92eb
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Dutf-8"></=
head>
<body>

<table align=3D"center" border=3D"0" cellpadding=3D"0" cellspacing=3D"0" wi=
dth=3D"100%" style=3D"margin-top: 20px; line-height: 1.7; color: #555;">
    <tr>
        <td>
            <table align=3D"center" border=3D"0" cellpadding=3D"0" cellspac=
ing=3D"0" width=3D"100%" style=3D"max-width: 660px; font-family: Helvetica,=
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                <tr>
                    <td style=3D"border: 1px solid #ddd;">
                        <table align=3D"center" border=3D"0" cellpadding=3D=
"0" cellspacing=3D"0" width=3D"100%" style=3D"border-collapse: collapse;">
                            <tr>
                                <td style=3D"padding: 20px 20px 10px; text-=
align:left;">
                                    <img src=3D"#ZgotmplZ/static/images/log=
o-email.png" width=3D"130px" style=3D"opacity: 0.5" alt=3D"">
                                </td>
                            </tr>
                            <tr>
                                <td>
                                    <table border=3D"0" cellpadding=3D"0" c=
ellspacing=3D"0" style=3D"padding: 20px 50px 0; text-align: center; margin:=
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                                        <tr>
                                            <td style=3D"border-bottom: 1px=
 solid #ddd; padding: 0 0 20px;">
                                                <h2 style=3D"font-weight: n=
ormal; margin-top: 10px;">You have a new Direct Message.</h2>
                                                <p><br>@dh_163 - 16:58 HKT,=
 October 12<br><pre style=3D"text-align:left;font-family: 'Lato', sans-seri=
f; white-space: pre-wrap; white-space: -moz-pre-wrap; white-space: -pre-wra=
p; white-space: -o-pre-wrap; word-wrap: break-word;">5.  five
6.  six
7.  seven
8.  eight</pre></p>
                                                <p style=3D"margin: 20px 0 =
15px">
                                                    <a href=3D"#ZgotmplZ" s=
tyle=3D"background: #2389D7; display: inline-block; border-radius: 3px; col=
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