Any chance you can provide me with the desktop app version as well? Since you are running on Mattermost Server 5.23.1, would you consider upgrading the server to the ESR version at least since
5.23.1 is already out of support?
With reference to this, it means that the DM is not showing the toaster notification on the screen.
Again, I would like to know if this direct message is muted or not. If you can confirm that this is happening to specific users, get the full screen shot and blank out the messages for privacy purposes.
@XxLilBoPeepsxX The catch here is that the notifications goes through on what I believe to be the group message, though I am not entirely sure what is the behavior for public & private channel. If the use case is that the app thinks that the user is still active, none of the notifications should go through in the first place. So, it works for some, it does not work for some. We need to know what the differences between these conversations are.