We're Hiring!

Mattermost Discussion Forums

Mattermost Desktop crashes after start

Hello guys

we have installed the Mattermost Desktop app on one of our windows terminal server 2016. Unfortunately the app crashes when it starts. In the background we can see, that the desktop app is trying to start several times produces each time a crash dump. We have this crash dumps saved. The message we receive, when the app crashes is as follows:

Application: Mattermost 4.7.1 [commit: 20836c5
]
Platform: Windows_NT 10.0.14393 x64
TypeError: _CriticalErrorHandler.CriticalErrorHandler is not a constructor
at BrowserWindow.<anonymous> (C:\Program Files\Mattermost\Desktop\resources\app.asar\index.js:56517:36)
at BrowserWindow.emit (events.js:315:20)

We also have tried with the version 4.7.2 and the new version 5.0.0. We have this issue with all mentioned versions.

Do you see the same issue with v5.0.2? If yes, what Windows version are you on? You may also want to take a look if any of the recent reports here looks similar to yours Issues · mattermost/desktop · GitHub.