I have a QNAP NAS, this is how I found Mattermost.
Here is problem I would like to solve, but not sure if Mattermost will fit???
We receive a large amount of phone call and need to be able to keep track of the status of the call.
i.e. A customer calls wanting a status, we don’t have the resources to resolve the issue immediately so a call back is required. The callback would be listed on a “to do” style list so that everyone on the team would know the callers that need to be contacted. Some contacts would be finished after the initial call back and would be removed or “checked off” the list. Other calls would need further communication to finish the call with the possibility of an additional “to do” being necessary.
Would Mattermost help with this? Or should I look elsewhere?