Mattermost, Inc.

iOS App have a grey connecting bar ,and push Notification not working

My MatterMost Server is 5.19.1 build on Windows Server 2016 with IIS revese proxy forward to https
Thanks for the Community , it is now working fine on the Chrome and Destop with websocket problem solved.

Now my problem is on the iOS App , the mattermost classical work fine , but mattermost V1.28 always have a grey connecting bar on the top.

And all that two Apps received not push Notifications.
(MatterMost Server is setting TPNS Notification conneting to https://push-test.mattermost.com)

The Console Server log:
{“level”:“error”,“ts”:1582103308.5812187,“caller”:“mlog/sugar.go:23”,“msg”:“Not activating plugin because diagnostics are disabled”,“plugin_id”:“com.mattermost.nps”}
{“level”:“error”,“ts”:1582103308.5896907,“caller”:“mlog/log.go:174”,“msg”:“Unable to activate plugin”,“plugin_id”:“com.mattermost.nps”,“error”:“unable to start plugin: com.mattermost.nps: Not activating plugin because diagnostics are disabled”,“errorVerbose”:“Not activating plugin because diagnostics are disabled\nunable to start plugin: com.mattermost.nps\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5@/plugin/environment.go:251\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState\n\tgithub.com/mattermost/mattermost-server/v5@/app/plugin.go:106\ngithub.com/mattermost/mattermost-server/v5/app.(*App).InitPlugins\n\tgithub.com/mattermost/mattermost-server/v5@/app/plugin.go:139\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).RunOldAppInitialization.func6\n\tgithub.com/mattermost/mattermost-server/v5@/app/server_app_adapters.go:147\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners.func1\n\tgithub.com/mattermost/mattermost-server/v5@/config/emitter.go:35\nsync.(*Map).Range\n\tsync/map.go:333\ngithub.com/mattermost/mattermost-server/v5/config.(*emitter).invokeConfigListeners\n\tgithub.com/mattermost/mattermost-server/v5@/config/emitter.go:33\ngithub.com/mattermost/mattermost-server/v5/config.(*commonStore).load\n\tgithub.com/mattermost/mattermost-server/v5@/config/common.go:153\ngithub.com/mattermost/mattermost-server/v5/config.(*FileStore).Load\n\tgithub.com/mattermost/mattermost-server/v5@/config/file.go:168\ngithub.com/mattermost/mattermost-server/v5/app.(*Server).ReloadConfig\n\tgithub.com/mattermost/mattermost-server/v5@/app/config.go:64\ngithub.com/mattermost/mattermost-server/v5/app.NewServer\n\tgithub.com/mattermost/mattermost-server/v5@/app/server.go:241\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.runServer\n\tgithub.com/mattermost/mattermost-server/v5@/cmd/mattermost/commands/server.go:64\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.serverCmdF\n\tgithub.com/mattermost/mattermost-server/v5@/cmd/mattermost/commands/server.go:53\ngithub.com/spf13/cobra.(*Command).execute\n\tgithub.com/spf13/cobra@v0.0.5/command.go:826\ngithub.com/spf13/cobra.(*Command).ExecuteC\n\tgithub.com/spf13/cobra@v0.0.5/command.go:914\ngithub.com/spf13/cobra.(*Command).Execute\n\tgithub.com/spf13/cobra@v0.0.5/command.go:864\ngithub.com/mattermost/mattermost-server/v5/cmd/mattermost/commands.Run\n\tgithub.com/mattermost/mattermost-server/v5@/cmd/mattermost/commands/root.go:15\nmain.main\n\tgithub.com/mattermost/mattermost-server/v5@/cmd/mattermost/main.go:30\nruntime.main\n\truntime/proc.go:203\nruntime.goexit\n\truntime/asm_amd64.s:1357”}

My <jason.config>
{
“ServiceSettings”: {
“SiteURL”: “https://mmtest.cathaysec.com.tw”,
“WebsocketURL”: “”,
“LicenseFileLocation”: “”,
“ListenAddress”: “:8065”,
“ConnectionSecurity”: “”,
“TLSCertFile”: “”,
“TLSKeyFile”: “”,
“TLSMinVer”: “1.2”,
“TLSStrictTransport”: false,
“TLSStrictTransportMaxAge”: 63072000,
“TLSOverwriteCiphers”: [],
“UseLetsEncrypt”: false,
“LetsEncryptCertificateCacheFile”: “./config/letsencrypt.cache”,
“Forward80To443”: false,
“TrustedProxyIPHeader”: [
“X-Forwarded-For”,
“X-Real-IP”
],
“ReadTimeout”: 300,
“WriteTimeout”: 300,
“MaximumLoginAttempts”: 10,
“GoroutineHealthThreshold”: -1,
“GoogleDeveloperKey”: “”,
“EnableOAuthServiceProvider”: false,
“EnableIncomingWebhooks”: true,
“EnableOutgoingWebhooks”: true,
“EnableCommands”: true,
“EnableOnlyAdminIntegrations”: true,
“EnablePostUsernameOverride”: false,
“EnablePostIconOverride”: false,
“EnableLinkPreviews”: true,
“EnableTesting”: false,
“EnableDeveloper”: false,
“EnableSecurityFixAlert”: true,
“EnableInsecureOutgoingConnections”: false,
“AllowedUntrustedInternalConnections”: “”,
“EnableMultifactorAuthentication”: false,
“EnforceMultifactorAuthentication”: false,
“EnableUserAccessTokens”: false,
“AllowCorsFrom”: “*”,
“CorsExposedHeaders”: “”,
“CorsAllowCredentials”: true,
“CorsDebug”: true,
“AllowCookiesForSubdomains”: false,
“SessionLengthWebInDays”: 180,
“SessionLengthMobileInDays”: 180,
“SessionLengthSSOInDays”: 30,
“SessionCacheInMinutes”: 10,
“SessionIdleTimeoutInMinutes”: 43200,
“WebsocketSecurePort”: 443,
“WebsocketPort”: 80,
“WebserverMode”: “gzip”,
“EnableCustomEmoji”: false,
“EnableEmojiPicker”: true,
“EnableGifPicker”: false,
“GfycatApiKey”: “2_KtH_W5”,
“GfycatApiSecret”: “3wLVZPiswc3DnaiaFoLkDvB4X0IV6CpMkj4tf2inJRsBY6-FnkT08zGmppWFgeof”,
“RestrictCustomEmojiCreation”: “all”,
“RestrictPostDelete”: “all”,
“AllowEditPost”: “always”,
“PostEditTimeLimit”: -1,
“TimeBetweenUserTypingUpdatesMilliseconds”: 5000,
“EnablePostSearch”: true,
“MinimumHashtagLength”: 3,
“EnableUserTypingMessages”: true,
“EnableChannelViewedMessages”: true,
“EnableUserStatuses”: true,
“ExperimentalEnableAuthenticationTransfer”: true,
“ClusterLogTimeoutMilliseconds”: 2000,
“CloseUnusedDirectMessages”: false,
“EnablePreviewFeatures”: true,
“EnableTutorial”: true,
“ExperimentalEnableDefaultChannelLeaveJoinMessages”: true,
“ExperimentalGroupUnreadChannels”: “disabled”,
“ExperimentalChannelOrganization”: false,
“ImageProxyType”: “”,
“ImageProxyURL”: “”,
“ImageProxyOptions”: “”,
“EnableAPITeamDeletion”: false,
“ExperimentalEnableHardenedMode”: false,
“DisableLegacyMFA”: true,
“ExperimentalStrictCSRFEnforcement”: false,
“EnableEmailInvitations”: true,
“DisableBotsWhenOwnerIsDeactivated”: true,
“EnableBotAccountCreation”: false,
“EnableSVGs”: true,
“EnableLatex”: true
},
“TeamSettings”: {
“SiteName”: “Mattermost”,
“MaxUsersPerTeam”: 50,
“EnableTeamCreation”: true,
“EnableUserCreation”: true,
“EnableOpenServer”: false,
“EnableUserDeactivation”: false,
“RestrictCreationToDomains”: “”,
“EnableCustomBrand”: false,
“CustomBrandText”: “”,
“CustomDescriptionText”: “”,
“RestrictDirectMessage”: “any”,
“RestrictTeamInvite”: “all”,
“RestrictPublicChannelManagement”: “all”,
“RestrictPrivateChannelManagement”: “all”,
“RestrictPublicChannelCreation”: “all”,
“RestrictPrivateChannelCreation”: “all”,
“RestrictPublicChannelDeletion”: “all”,
“RestrictPrivateChannelDeletion”: “all”,
“RestrictPrivateChannelManageMembers”: “all”,
“EnableXToLeaveChannelsFromLHS”: false,
“UserStatusAwayTimeout”: 300,
“MaxChannelsPerTeam”: 2000,
“MaxNotificationsPerChannel”: 1000000,
“EnableConfirmNotificationsToChannel”: true,
“TeammateNameDisplay”: “username”,
“ExperimentalViewArchivedChannels”: false,
“ExperimentalEnableAutomaticReplies”: false,
“ExperimentalHideTownSquareinLHS”: false,
“ExperimentalTownSquareIsReadOnly”: false,
“LockTeammateNameDisplay”: false,
“ExperimentalPrimaryTeam”: “”,
“ExperimentalDefaultChannels”: []
},
“ClientRequirements”: {
“AndroidLatestVersion”: “”,
“AndroidMinVersion”: “”,
“DesktopLatestVersion”: “”,
“DesktopMinVersion”: “”,
“IosLatestVersion”: “”,
“IosMinVersion”: “”
},
“SqlSettings”: {
“DriverName”: “mysql”,
“DataSource”: “mmuser:mmuser-password@tcp(10.93.4.107:3306)/mattermost?charset=utf8mb4,utf8”,
“DataSourceReplicas”: [],
“DataSourceSearchReplicas”: [],
“MaxIdleConns”: 20,
“ConnMaxLifetimeMilliseconds”: 3600000,
“MaxOpenConns”: 300,
“Trace”: false,
“AtRestEncryptKey”: “pgu7xiepgyoemu6ic149y9hp8xis7zfx”,
“QueryTimeout”: 30
},
“LogSettings”: {
“EnableConsole”: true,
“ConsoleLevel”: “INFO”,
“ConsoleJson”: false,
“EnableFile”: true,
“FileLevel”: “DEBUG”,
“FileJson”: true,
“FileLocation”: “”,
“EnableWebhookDebugging”: true,
“EnableDiagnostics”: false
},
“NotificationLogSettings”: {
“EnableConsole”: true,
“ConsoleLevel”: “INFO”,
“ConsoleJson”: true,
“EnableFile”: true,
“FileLevel”: “INFO”,
“FileJson”: true,
“FileLocation”: “”
},
“PasswordSettings”: {
“MinimumLength”: 10,
“Lowercase”: true,
“Number”: true,
“Uppercase”: true,
“Symbol”: true
},
“FileSettings”: {
“EnableFileAttachments”: true,
“EnableMobileUpload”: true,
“EnableMobileDownload”: true,
“MaxFileSize”: 52428800,
“DriverName”: “local”,
“Directory”: “/mattermost/data/”,
“EnablePublicLink”: false,
“PublicLinkSalt”: “b1apz3cipwui91r95fcztx9xb9q1d68y”,
“InitialFont”: “nunito-bold.ttf”,
“AmazonS3AccessKeyId”: “”,
“AmazonS3SecretAccessKey”: “”,
“AmazonS3Bucket”: “”,
“AmazonS3Region”: “”,
“AmazonS3Endpoint”: “”,
“AmazonS3SSL”: false,
“AmazonS3SignV2”: false,
“AmazonS3SSE”: false,
“AmazonS3Trace”: false
},
“EmailSettings”: {
“EnableSignUpWithEmail”: true,
“EnableSignInWithEmail”: true,
“EnableSignInWithUsername”: true,
“SendEmailNotifications”: true,
“UseChannelInEmailNotifications”: false,
“RequireEmailVerification”: false,
“FeedbackName”: "“mmtest system"通知”,
“FeedbackEmail”: “XXX@XXXc.com.tw”,
“ReplyToAddress”: “XXX@XXX.com.tw”,
“FeedbackOrganization”: “XXX MIS Dept.”,
“EnableSMTPAuth”: true,
“SMTPUsername”: “XXX@XXX.com.tw”,
“SMTPPassword”: “XXX”,
“SMTPServer”: “cathaymail.linyuan.com.tw”,
“SMTPPort”: “587”,
“ConnectionSecurity”: “STARTTLS”,
“SendPushNotifications”: true,
“PushNotificationServer”: “https://push-test.mattermost.com”,
“PushNotificationContents”: “generic”,
“EnableEmailBatching”: false,
“EmailBatchingBufferSize”: 256,
“EmailBatchingInterval”: 30,
“EnablePreviewModeBanner”: false,
“SkipServerCertificateVerification”: false,
“EmailNotificationContentsType”: “full”,
“LoginButtonColor”: “#0000”,
“LoginButtonBorderColor”: “#2389D7”,
“LoginButtonTextColor”: “#2389D7
},
“RateLimitSettings”: {
“Enable”: true,
“PerSec”: 10,
“MaxBurst”: 100,
“MemoryStoreSize”: 10000,
“VaryByRemoteAddr”: false,
“VaryByUser”: false,
“VaryByHeader”: “X-Real-IP”
},
“PrivacySettings”: {
“ShowEmailAddress”: true,
“ShowFullName”: true
},
“AnnouncementSettings”: {
“EnableBanner”: false,
“BannerText”: “”,
“BannerColor”: “#f2a93b”,
“BannerTextColor”: “#333333”,
“AllowBannerDismissal”: true
},
“ThemeSettings”: {
“EnableThemeSelection”: true,
“DefaultTheme”: “default”,
“AllowCustomThemes”: true,
“AllowedThemes”: []
},
“GitLabSettings”: {
“Enable”: false,
“Secret”: “”,
“Id”: “”,
“Scope”: “”,
“AuthEndpoint”: “”,
“TokenEndpoint”: “”,
“UserApiEndpoint”: “”
},
“LdapSettings”: {
“Enable”: false,
“EnableSync”: false,
“LdapServer”: “”,
“LdapPort”: 389,
“ConnectionSecurity”: “”,
“BaseDN”: “”,
“BindUsername”: “”,
“BindPassword”: “”,
“UserFilter”: “”,
“GroupFilter”: “”,
“GuestFilter”: “”,
“GroupDisplayNameAttribute”: “”,
“GroupIdAttribute”: “”,
“FirstNameAttribute”: “”,
“LastNameAttribute”: “”,
“EmailAttribute”: “”,
“UsernameAttribute”: “”,
“NicknameAttribute”: “”,
“IdAttribute”: “”,
“PositionAttribute”: “”,
“LoginIdAttribute”: “”,
“SyncIntervalMinutes”: 60,
“SkipCertificateVerification”: false,
“QueryTimeout”: 60,
“MaxPageSize”: 0,
“LoginFieldName”: “”,
“LoginButtonColor”: “#0000”,
“LoginButtonBorderColor”: “#2389D7”,
“LoginButtonTextColor”: “#2389D7”,
“Trace”: false
},
“ComplianceSettings”: {
“Enable”: false,
“Directory”: “./data/”,
“EnableDaily”: false
},
“LocalizationSettings”: {
“DefaultServerLocale”: “zh-TW”,
“DefaultClientLocale”: “zh-TW”,
“AvailableLocales”: “”
},
“SamlSettings”: {
“Enable”: false,
“EnableSyncWithLdap”: false,
“EnableSyncWithLdapIncludeAuth”: false,
“Verify”: true,
“Encrypt”: true,
“SignRequest”: false,
“IdpUrl”: “”,
“IdpDescriptorUrl”: “”,
“AssertionConsumerServiceURL”: “”,
“SignatureAlgorithm”: “RSAwithSHA1”,
“CanonicalAlgorithm”: “Canonical1.0”,
“ScopingIDPProviderId”: “”,
“ScopingIDPName”: “”,
“IdpCertificateFile”: “”,
“PublicCertificateFile”: “”,
“PrivateKeyFile”: “”,
“IdAttribute”: “”,
“GuestAttribute”: “”,
“FirstNameAttribute”: “”,
“LastNameAttribute”: “”,
“EmailAttribute”: “”,
“UsernameAttribute”: “”,
“NicknameAttribute”: “”,
“LocaleAttribute”: “”,
“PositionAttribute”: “”,
“LoginButtonText”: “SAML”,
“LoginButtonColor”: “#34a28b”,
“LoginButtonBorderColor”: “#2389D7”,
“LoginButtonTextColor”: “#ffffff
},
“ClusterSettings”: {
“Enable”: false,
“ClusterName”: “”,
“OverrideHostname”: “”,
“NetworkInterface”: “”,
“BindAddress”: “”,
“AdvertiseAddress”: “”,
“UseIpAddress”: true,
“UseExperimentalGossip”: false,
“ReadOnlyConfig”: true,
“GossipPort”: 8074,
“StreamingPort”: 8075,
“MaxIdleConns”: 100,
“MaxIdleConnsPerHost”: 128,
“IdleConnTimeoutMilliseconds”: 90000
},
“MetricsSettings”: {
“Enable”: false,
“BlockProfileRate”: 0,
“ListenAddress”: “:8067”
},
“ExperimentalSettings”: {
“ClientSideCertEnable”: false,
“ClientSideCertCheck”: “secondary”,
“EnableClickToReply”: false,
“LinkMetadataTimeoutMilliseconds”: 5000,
“RestrictSystemAdmin”: false
},
“AnalyticsSettings”: {
“MaxUsersForStatistics”: 2500
},
“ElasticsearchSettings”: {
“ConnectionUrl”: “”,
“Username”: “elastic”,
“Password”: “changeme”,
“EnableIndexing”: false,
“EnableSearching”: false,
“EnableAutocomplete”: false,
“Sniff”: true,
“PostIndexReplicas”: 1,
“PostIndexShards”: 1,
“ChannelIndexReplicas”: 1,
“ChannelIndexShards”: 1,
“UserIndexReplicas”: 1,
“UserIndexShards”: 1,
“AggregatePostsAfterDays”: 365,
“PostsAggregatorJobStartTime”: “03:00”,
“IndexPrefix”: “”,
“LiveIndexingBatchSize”: 1,
“BulkIndexingTimeWindowSeconds”: 3600,
“RequestTimeoutSeconds”: 30,
“SkipTLSVerification”: false,
“Trace”: “”
},
“DataRetentionSettings”: {
“EnableMessageDeletion”: false,
“EnableFileDeletion”: false,
“MessageRetentionDays”: 365,
“FileRetentionDays”: 365,
“DeletionJobStartTime”: “02:00”
},
“MessageExportSettings”: {
“EnableExport”: false,
“ExportFormat”: “actiance”,
“DailyRunTime”: “01:00”,
“ExportFromTimestamp”: 0,
“BatchSize”: 10000,
“GlobalRelaySettings”: {
“CustomerType”: “A9”,
“SmtpUsername”: “”,
“SmtpPassword”: “”,
“EmailAddress”: “”
}
},
“JobSettings”: {
“RunJobs”: true,
“RunScheduler”: true
},
“PluginSettings”: {
“Enable”: true,
“EnableUploads”: false,
“AllowInsecureDownloadUrl”: false,
“EnableHealthCheck”: true,
“Directory”: “./plugins”,
“ClientDirectory”: “./client/plugins”,
“Plugins”: {},
“PluginStates”: {
“com.mattermost.nps”: {
“Enable”: true
}
},
“EnableMarketplace”: true,
“RequirePluginSignature”: false,
“MarketplaceUrl”: “https://api.integrations.mattermost.com”,
“SignaturePublicKeyFiles”: []
},
“DisplaySettings”: {
“CustomUrlSchemes”: [],
“ExperimentalTimezone”: false
},
“GuestAccountsSettings”: {
“Enable”: false,
“AllowEmailAccounts”: true,
“EnforceMultifactorAuthentication”: false,
“RestrictCreationToDomains”: “”
},
“ImageProxySettings”: {
“Enable”: false,
“ImageProxyType”: “local”,
“RemoteImageProxyURL”: “”,
“RemoteImageProxyOptions”: “”
}
}

Would you be able to help take a look at these troubleshooting docs for tips:

Hi Amy:
Thanks for your reply !
I have been read the Docs so many times , and try to add ‘HTTP_SEC_WEBSOCKET_EXTENSIONS’
on the IIS Reverse Proxy ServerVariables , and the connecting bar still there. Is there anything I can do? If any configuration provided can help to confirm the reasons for this issue , please let me know.

Or other masters who have been used IIS url rewrite as Reverse Proxy Server have the solution for this issue ? Please help …

Hello, @robert9780

Just a follow up on this as I was aware of the support ticket you raised to the team. Based on the conversation you had with the engineer, you solved the issue after re-deploying Mattermost on Ubuntu.

Please raise a new topic if you require assistance on other issues. Thanks.