I’m involved with CiviCRM, the open source contact relationship management (CRM) platform. We have both a Mattermost site and a Stack Exchange site. What are some ideas or best practices for possibly integrating our Support channel on our Mattermost site with our FAQs on our Stack Exchange site, with a bot or otherwise?
Our most active Mattermost users frequently point Support channel users to our Stack Exchange site. IMHO, a more user-friendly and generally friendlier way for Support users to be pointed to and find question and answer content on our Stack Exchange site would be great.
Perhaps a Mattermost bot on our Support channel could search through our Stack Exchange site, or better, have a friendly “conversation” that guides users to a good relevant answer on our Stack Exchange site? Or is this too complex to implement, so maybe another format would be better?
Ideas and best practices are much appreciated. Thanks so much!