Mattermost, Inc.

How to do factory reset without userId

I use iPhone 7plus, after the upgradation the firmware the phone doesn’t work properly, display fails many times. So, can anyone suggest me what to do? If I have to do the factory reset them how to do it without userId and password???

Hello, @jhonbrown

May I know if you are actually facing issue with anything related to Mattermost or your iOS device itself?

  • If you are facing issues with Mattermost, can you please provide with the summary of the problem, steps to reproduce, and screen shots on what you are seeing on your end?
  • If you are facing issues with the device itself, I would recommend you to reach out to Apple Support directly for help.