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Mattermost, Inc.

Desktop notifications not working - Not Sent due to preferences

Hi guys,

I’m trying to get my Mattermost server working and seem to be unable to get Desktop notifications working. I do get sound, but not a pop-up telling someone sent a message and allowing to click on it.

I found the following message in my logs:

server mattermost: {"level":"warn","ts":1595930324.7633326,"caller":"app/notification.go:315","msg":"Notification not sent","logSource":"notifications","ackId":"","type":"message","userId":"jbbz4jmugbrtdm6yon6h5two6c","postId":"54bgi6qrabn37gzdz6xf9n8c5y","status":"Not Sent due to preferences"}

Unfortunately it didn’t tell me which of the preferences it is that’s blocking this, and looking at their names I am yet unable to find the correct one. My config file looks as follows:

{
    "ServiceSettings": {
        "SiteURL": "mydomain.com/mattermost",
        "WebsocketURL": "",
        "LicenseFileLocation": "",
        "ListenAddress": "127.0.0.1:18000",
        "ConnectionSecurity": "",
        "TLSCertFile": "",
        "TLSKeyFile": "",
        "TLSMinVer": "1.2",
        "TLSStrictTransport": false,
        "TLSStrictTransportMaxAge": 63072000,
        "TLSOverwriteCiphers": [],
        "UseLetsEncrypt": false,
        "LetsEncryptCertificateCacheFile": "./config/letsencrypt.cache",
        "Forward80To443": false,
        "TrustedProxyIPHeader": [
            "X-Forwarded-For",
            "X-Real-IP"
        ],
        "ReadTimeout": 300,
        "WriteTimeout": 300,
        "MaximumLoginAttempts": 10,
        "GoroutineHealthThreshold": -1,
        "GoogleDeveloperKey": "",
        "EnableOAuthServiceProvider": false,
        "EnableIncomingWebhooks": true,
        "EnableOutgoingWebhooks": true,
        "EnableCommands": true,
        "EnableOnlyAdminIntegrations": true,
        "EnablePostUsernameOverride": false,
        "EnablePostIconOverride": false,
        "EnableLinkPreviews": false,
        "EnableTesting": false,
        "EnableDeveloper": false,
        "EnableSecurityFixAlert": true,
        "EnableInsecureOutgoingConnections": false,
        "AllowedUntrustedInternalConnections": "",
        "EnableMultifactorAuthentication": true,
        "EnforceMultifactorAuthentication": true,
        "EnableUserAccessTokens": false,
        "AllowCorsFrom": "*",
        "CorsExposedHeaders": "",
        "CorsAllowCredentials": false,
        "CorsDebug": false,
        "AllowCookiesForSubdomains": false,
        "SessionLengthWebInDays": 180,
        "SessionLengthMobileInDays": 180,
        "SessionLengthSSOInDays": 30,
        "SessionCacheInMinutes": 10,
        "SessionIdleTimeoutInMinutes": 43200,
        "WebsocketSecurePort": 443,
        "WebsocketPort": 80,
        "WebserverMode": "gzip",
        "EnableCustomEmoji": false,
        "EnableEmojiPicker": true,
        "EnableGifPicker": false,
        "GfycatApiKey": "2_KtH_W5",
        "GfycatApiSecret": "3wLVZPiswc3DnaiaFoLkDvB4X0IV6CpMkj4tf2inJRsBY6-FnkT08zGmppWFgeof",
        "RestrictCustomEmojiCreation": "all",
        "RestrictPostDelete": "all",
        "AllowEditPost": "always",
        "PostEditTimeLimit": -1,
        "TimeBetweenUserTypingUpdatesMilliseconds": 5000,
        "EnablePostSearch": true,
        "MinimumHashtagLength": 3,
        "EnableUserTypingMessages": true,
        "EnableChannelViewedMessages": true,
        "EnableUserStatuses": true,
        "ExperimentalEnableAuthenticationTransfer": true,
        "ClusterLogTimeoutMilliseconds": 2000,
        "CloseUnusedDirectMessages": false,
        "EnablePreviewFeatures": false,
        "EnableTutorial": true,
        "ExperimentalEnableDefaultChannelLeaveJoinMessages": true,
        "ExperimentalGroupUnreadChannels": "disabled",
        "ExperimentalChannelOrganization": false,
        "ImageProxyType": "",
        "ImageProxyURL": "",
        "ImageProxyOptions": "",
        "EnableAPITeamDeletion": false,
        "ExperimentalEnableHardenedMode": false,
        "DisableLegacyMFA": true,
        "ExperimentalStrictCSRFEnforcement": false,
        "EnableEmailInvitations": false,
        "ExperimentalLdapGroupSync": false,
        "DisableBotsWhenOwnerIsDeactivated": true,
        "EnableBotAccountCreation": false
    },
    "TeamSettings": {
        "SiteName": "Mattermost",
        "MaxUsersPerTeam": 50,
        "EnableTeamCreation": true,
        "EnableUserCreation": false,
        "EnableOpenServer": false,
        "EnableUserDeactivation": false,
        "RestrictCreationToDomains": "",
        "EnableCustomBrand": false,
        "CustomBrandText": "",
        "CustomDescriptionText": "",
        "RestrictDirectMessage": "any",
        "RestrictTeamInvite": "all",
        "RestrictPublicChannelManagement": "all",
        "RestrictPrivateChannelManagement": "all",
        "RestrictPublicChannelCreation": "all",
        "RestrictPrivateChannelCreation": "all",
        "RestrictPublicChannelDeletion": "all",
        "RestrictPrivateChannelDeletion": "all",
        "RestrictPrivateChannelManageMembers": "all",
        "EnableXToLeaveChannelsFromLHS": false,
        "UserStatusAwayTimeout": 300,
        "MaxChannelsPerTeam": 2000,
        "MaxNotificationsPerChannel": 1000000,
        "EnableConfirmNotificationsToChannel": true,
        "TeammateNameDisplay": "username",
        "ExperimentalViewArchivedChannels": false,
        "ExperimentalEnableAutomaticReplies": false,
        "ExperimentalHideTownSquareinLHS": false,
        "ExperimentalTownSquareIsReadOnly": false,
        "ExperimentalPrimaryTeam": "",
        "ExperimentalDefaultChannels": []
    },
    "ClientRequirements": {
        "AndroidLatestVersion": "",
        "AndroidMinVersion": "",
        "DesktopLatestVersion": "",
        "DesktopMinVersion": "",
        "IosLatestVersion": "",
        "IosMinVersion": ""
    },
    "SqlSettings": {
        "DriverName": "postgres",
        "DataSource": "postgres://mmost_383bef00:10siab1ybaakq2in99cegwhq@127.0.0.1:5432/mattermost_383bef00?sslmode=disable\u0026connect_timeout=10",
        "DataSourceReplicas": [],
        "DataSourceSearchReplicas": [],
        "MaxIdleConns": 20,
        "ConnMaxLifetimeMilliseconds": 3600000,
        "MaxOpenConns": 300,
        "Trace": false,
        "AtRestEncryptKey": "i8qgdje7qkf1rup7napjwcx5s7dtfzk7",
        "QueryTimeout": 30
    },
    "LogSettings": {
        "EnableConsole": true,
        "ConsoleLevel": "INFO",
        "ConsoleJson": true,
        "EnableFile": true,
        "FileLevel": "INFO",
        "FileJson": true,
        "FileLocation": "",
        "EnableWebhookDebugging": true,
        "EnableDiagnostics": true
    },
    "NotificationLogSettings": {
        "EnableConsole": true,
        "ConsoleLevel": "INFO",
        "ConsoleJson": true,
        "EnableFile": true,
        "FileLevel": "INFO",
        "FileJson": true,
        "FileLocation": ""
    },
    "PasswordSettings": {
        "MinimumLength": 5,
        "Lowercase": false,
        "Number": false,
        "Uppercase": false,
        "Symbol": false
    },
    "FileSettings": {
        "EnableFileAttachments": true,
        "EnableMobileUpload": true,
        "EnableMobileDownload": true,
        "MaxFileSize": 52428800,
        "DriverName": "local",
        "Directory": "./data/",
        "EnablePublicLink": false,
        "PublicLinkSalt": "h3mwstizubbhc9bgt5scm8r1gxu4ywxt",
        "InitialFont": "nunito-bold.ttf",
        "AmazonS3AccessKeyId": "",
        "AmazonS3SecretAccessKey": "",
        "AmazonS3Bucket": "",
        "AmazonS3Region": "",
        "AmazonS3Endpoint": "s3.amazonaws.com",
        "AmazonS3SSL": true,
        "AmazonS3SignV2": false,
        "AmazonS3SSE": false,
        "AmazonS3Trace": false
    },
    "EmailSettings": {
        "EnableSignUpWithEmail": true,
        "EnableSignInWithEmail": true,
        "EnableSignInWithUsername": true,
        "SendEmailNotifications": true,
        "UseChannelInEmailNotifications": false,
        "RequireEmailVerification": false,
        "FeedbackName": "",
        "FeedbackEmail": "transip@cptest.supporttest.nl",
        "ReplyToAddress": "transip@cptest.supporttest.nl",
        "FeedbackOrganization": "",
        "EnableSMTPAuth": false,
        "SMTPUsername": "",
        "SMTPPassword": "",
        "SMTPServer": "127.0.0.1",
        "SMTPPort": "25",
        "ConnectionSecurity": "",
        "SendPushNotifications": true,
        "PushNotificationServer": "https://push-test.mattermost.com",
        "PushNotificationContents": "generic",
        "EnableEmailBatching": false,
        "EmailBatchingBufferSize": 256,
        "EmailBatchingInterval": 30,
        "EnablePreviewModeBanner": false,
        "SkipServerCertificateVerification": false,
        "EmailNotificationContentsType": "full",
        "LoginButtonColor": "#0000",
        "LoginButtonBorderColor": "#2389D7",
        "LoginButtonTextColor": "#2389D7"
    },
    "RateLimitSettings": {
        "Enable": false,
        "PerSec": 10,
        "MaxBurst": 100,
        "MemoryStoreSize": 10000,
        "VaryByRemoteAddr": true,
        "VaryByUser": false,
        "VaryByHeader": ""
    },
    "PrivacySettings": {
        "ShowEmailAddress": true,
        "ShowFullName": true
    },
    "SupportSettings": {
        "TermsOfServiceLink": "https://about.mattermost.com/default-terms/",
        "PrivacyPolicyLink": "https://about.mattermost.com/default-privacy-policy/",
        "AboutLink": "https://about.mattermost.com/default-about/",
        "HelpLink": "https://about.mattermost.com/default-help/",
        "ReportAProblemLink": "https://about.mattermost.com/default-report-a-problem/",
        "SupportEmail": "feedback@mattermost.com",
        "CustomTermsOfServiceEnabled": false,
        "CustomTermsOfServiceReAcceptancePeriod": 365
    },
    "AnnouncementSettings": {
        "EnableBanner": false,
        "BannerText": "",
        "BannerColor": "#f2a93b",
        "BannerTextColor": "#333333",
        "AllowBannerDismissal": true
    },
    "ThemeSettings": {
        "EnableThemeSelection": true,
        "DefaultTheme": "default",
        "AllowCustomThemes": true,
        "AllowedThemes": []
    },
    "GitLabSettings": {
        "Enable": false,
        "Secret": "",
        "Id": "",
        "Scope": "",
        "AuthEndpoint": "",
        "TokenEndpoint": "",
        "UserApiEndpoint": ""
    },
    "GoogleSettings": {
        "Enable": false,
        "Secret": "",
        "Id": "",
        "Scope": "profile email",
        "AuthEndpoint": "https://accounts.google.com/o/oauth2/v2/auth",
        "TokenEndpoint": "https://www.googleapis.com/oauth2/v4/token",
        "UserApiEndpoint": "https://www.googleapis.com/plus/v1/people/me"
    },
    "Office365Settings": {
        "Enable": false,
        "Secret": "",
        "Id": "",
        "Scope": "User.Read",
        "AuthEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/authorize",
        "TokenEndpoint": "https://login.microsoftonline.com/common/oauth2/v2.0/token",
        "UserApiEndpoint": "https://graph.microsoft.com/v1.0/me"
    },
    "LdapSettings": {
        "Enable": false,
        "EnableSync": false,
        "LdapServer": "",
        "LdapPort": 389,
        "ConnectionSecurity": "",
        "BaseDN": "",
        "BindUsername": "",
        "BindPassword": "",
        "UserFilter": "",
        "GroupFilter": "",
        "GroupDisplayNameAttribute": "",
        "GroupIdAttribute": "",
        "FirstNameAttribute": "",
        "LastNameAttribute": "",
        "EmailAttribute": "",
        "UsernameAttribute": "",
        "NicknameAttribute": "",
        "IdAttribute": "",
        "PositionAttribute": "",
        "LoginIdAttribute": "",
        "SyncIntervalMinutes": 60,
        "SkipCertificateVerification": false,
        "QueryTimeout": 60,
        "MaxPageSize": 0,
        "LoginFieldName": "",
        "LoginButtonColor": "",
        "LoginButtonBorderColor": "",
        "LoginButtonTextColor": ""
    },
    "ComplianceSettings": {
        "Enable": false,
        "Directory": "./data/",
        "EnableDaily": false
    },
    "LocalizationSettings": {
        "DefaultServerLocale": "en",
        "DefaultClientLocale": "en",
        "AvailableLocales": ""
    },
    "SamlSettings": {
        "Enable": false,
        "EnableSyncWithLdap": false,
        "EnableSyncWithLdapIncludeAuth": false,
        "Verify": true,
        "Encrypt": true,
        "IdpUrl": "",
        "IdpDescriptorUrl": "",
        "AssertionConsumerServiceURL": "",
        "ScopingIDPProviderId": "",
        "ScopingIDPName": "",
        "IdpCertificateFile": "",
        "PublicCertificateFile": "",
        "PrivateKeyFile": "",
        "IdAttribute": "",
        "FirstNameAttribute": "",
        "LastNameAttribute": "",
        "EmailAttribute": "",
        "UsernameAttribute": "",
        "NicknameAttribute": "",
        "LocaleAttribute": "",
        "PositionAttribute": "",
        "LoginButtonText": "SAML",
        "LoginButtonColor": "",
        "LoginButtonBorderColor": "",
        "LoginButtonTextColor": ""
    },
    "NativeAppSettings": {
        "AppDownloadLink": "https://about.mattermost.com/downloads/",
        "AndroidAppDownloadLink": "https://about.mattermost.com/mattermost-android-app/",
        "IosAppDownloadLink": "https://about.mattermost.com/mattermost-ios-app/"
    },
    "ClusterSettings": {
        "Enable": false,
        "ClusterName": "",
        "OverrideHostname": "",
        "UseIpAddress": true,
        "UseExperimentalGossip": false,
        "ReadOnlyConfig": true,
        "GossipPort": 8074,
        "StreamingPort": 8075,
        "MaxIdleConns": 100,
        "MaxIdleConnsPerHost": 128,
        "IdleConnTimeoutMilliseconds": 90000
    },
    "MetricsSettings": {
        "Enable": false,
        "BlockProfileRate": 0,
        "ListenAddress": ":8067"
    },
    "ExperimentalSettings": {
        "ClientSideCertEnable": false,
        "ClientSideCertCheck": "secondary",
        "EnableClickToReply": false,
        "LinkMetadataTimeoutMilliseconds": 5000,
        "RestrictSystemAdmin": false
    },
    "AnalyticsSettings": {
        "MaxUsersForStatistics": 2500
    },
    "ElasticsearchSettings": {
        "ConnectionUrl": "http://dockerhost:9200",
        "Username": "elastic",
        "Password": "changeme",
        "EnableIndexing": false,
        "EnableSearching": false,
        "EnableAutocomplete": false,
        "Sniff": true,
        "PostIndexReplicas": 1,
        "PostIndexShards": 1,
        "ChannelIndexReplicas": 1,
        "ChannelIndexShards": 1,
        "UserIndexReplicas": 1,
        "UserIndexShards": 1,
        "AggregatePostsAfterDays": 365,
        "PostsAggregatorJobStartTime": "03:00",
        "IndexPrefix": "",
        "LiveIndexingBatchSize": 1,
        "BulkIndexingTimeWindowSeconds": 3600,
        "RequestTimeoutSeconds": 30,
        "SkipTLSVerification": false
    },
    "DataRetentionSettings": {
        "EnableMessageDeletion": false,
        "EnableFileDeletion": false,
        "MessageRetentionDays": 365,
        "FileRetentionDays": 365,
        "DeletionJobStartTime": "02:00"
    },
    "MessageExportSettings": {
        "EnableExport": false,
        "ExportFormat": "actiance",
        "DailyRunTime": "01:00",
        "ExportFromTimestamp": 0,
        "BatchSize": 10000,
        "GlobalRelaySettings": {
            "CustomerType": "A9",
            "SmtpUsername": "",
            "SmtpPassword": "",
            "EmailAddress": ""
        }
    },
    "JobSettings": {
        "RunJobs": true,
        "RunScheduler": true
    },
    "PluginSettings": {
        "Enable": false,
        "EnableUploads": false,
        "EnableHealthCheck": true,
        "Directory": "./plugins",
        "ClientDirectory": "./client/plugins",
        "Plugins": {},
        "PluginStates": {
            "com.mattermost.nps": {
                "Enable": true
            }
        }
    },
    "DisplaySettings": {
        "CustomUrlSchemes": [],
        "ExperimentalTimezone": false
    },
    "ImageProxySettings": {
        "Enable": false,
        "ImageProxyType": "local",
        "RemoteImageProxyURL": "",
        "RemoteImageProxyOptions": ""
    }
}

edit: Client side I tested it on 2 Windows 10 devices latest versions of Firefox and Edge, Ubuntu 18.04 with Firefox. I had some other people also test this and I believe they were running various versions of MacOS, a Windows 10 client or 2 and some Linux distros using various different browsers. Considering the amount of people that were having this issue I assumed the problem is not clientside.

Serverside I’m running an up-to-date Plesk server on CentOS 7 with Mattermost 5.13.1-0.

Would you have more details on your Mattermost desktop app settings, your OS and version, Mattermost desktop app version, and Mattermost server version?

Sorry about that, I completely forgot to mention this:

Client side I tested it on 2 Windows 10 devices latest versions of Firefox and Edge, Ubuntu 18.04 with Firefox. I had some other people also test this and I believe they were running various versions of MacOS, a Windows 10 client or 2 and some Linux distros using various different browsers. Considering the amount of people that were having this issue I assumed the problem is not clientside.

Serverside I’m running an up-to-date Plesk server on CentOS 7 with Mattermost 5.13.1-0.

ps: edited my original post accordingly.

Our minimum supported server versions are v5.19 and above. Would you be open to upgrading to see if your issue gets fixed?

I’d certainly be open to upgrading, but it looks the Mattermost extension for Plesk currently only supports 5.13.1, see https://www.plesk.com/extensions/mattermost/

What approach would you recommend? It’s kinda hard for me as a 3rd party to sit between both parties. My initial thought would be that it’d be nice if both parties made sure the extension would be updated more frequently to match the current release tier.