Desktop Application Notification sound not working correctly for both Windows and Mac app
Steps to reproduce
Mattermost Team Version 5.9.0
Application version: 4.2.1
Posts that should incur notifications such as direct messages or @ mention messages should push app notification in Notification Center (or equivalent in Mac) with sound.
Notification is pushed for 5 seconds as default setting but no sounds is played.
Notification message/sound is working correctly for web apps (tested with Chrome, Safari, Firefox only Safari didn’t work)
What was done?
- Make sure that Account Settings > Notifications > Desktop Notification Sounds is On.
- Make sure that Windows Notification Center setting allows notifications message as well as the notification sound.
- Searched in this forum for similar cases. The only related case found was from 2016 due to a potential issue with Electron No desktop notification using native app on Windows 7