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Can not activate plugins

bonjour, dans mattermost il m’est impossible d’activer les plugins : Jitsi, todo… (en fait aucun n’est activable)

hello II can not activate all the plugins

Jitsi (jitsi - 2.0.0)
Jitsi audio and video conferencing plugin for Mattermost.
Désactiver - Retirer - Paramètres

Ce plugin n’a pas pu démarrer. Veuillez vérifier vos journaux à la recherche d’erreurs.

Todo (com.mattermost.plugin-todo - 0.4.0)
This plugin makes it easy to keep track of Todo issues and get daily reminders.
Désactiver - Retirer - Paramètres

Ce plugin n’a pas pu démarrer. Veuillez vérifier vos journaux à la recherche d’erreurs.

je suis sur une installation neuve de mattermost et je n’ai pas fais de configuration particulière.
j’ai installer mattermost sous mondomaine.tld/mattermost
ce n’est pas mon domaine principal sur mon yunohost.

merci

-- Logs begin at Thu 2021-03-18 21:59:27 UTC, end at Fri 2021-03-19 09:39:33 UTC. --
Mar 19 08:33:15 mattermost[962]: {"level":"error","ts":1616142795.3456683,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"com.mattermost.plugin-todo","error":"unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied","errorVerbose":"fork/exec plugins/com.mattermost.plugin-todo: permission denied\nunable to start plugin: com.mattermost.plugin-todo\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 08:43:26 mattermost[962]: {"level":"info","ts":1616143406.4263694,"caller":"expirynotify/worker.go:85","msg":"Worker: Job is complete","worker":"ExpiryNotify","job_id":"k6g4bugidj8898ejsm4g76sjyc"}
Mar 19 08:53:26 mattermost[962]: {"level":"info","ts":1616144006.521327,"caller":"expirynotify/worker.go:85","msg":"Worker: Job is complete","worker":"ExpiryNotify","job_id":"jgb3rehudb899qaom7h9kq7qrr"}
Mar 19 09:03:26 mattermost[962]: {"level":"info","ts":1616144606.627167,"caller":"expirynotify/worker.go:85","msg":"Worker: Job is complete","worker":"ExpiryNotify","job_id":"4rqb3kh97pnitnjcfcysmrcato"}
Mar 19 09:13:26 mattermost[962]: {"level":"info","ts":1616145206.7178981,"caller":"expirynotify/worker.go:85","msg":"Worker: Job is complete","worker":"ExpiryNotify","job_id":"7ex4bggp6j85bx6pdo3f4orzza"}
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.2046227,"caller":"app/server.go:767","msg":"Stopping Server..."}
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.2048132,"caller":"app/web_hub.go:115","msg":"stopping websocket hub connections"}
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.2048814,"caller":"app/plugin.go:303","msg":"Shutting down plugins"}
Mar 19 09:20:04 systemd[1]: Stopping Mattermost...
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.229865,"caller":"jobs/workers.go:270","msg":"Stopped workers"}
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.2299707,"caller":"jobs/schedulers.go:160","msg":"Stopping schedulers."}
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.230017,"caller":"jobs/schedulers.go:92","msg":"Schedulers stopped."}
Mar 19 09:20:04 mattermost[962]: {"level":"info","ts":1616145604.2305436,"caller":"app/server.go:845","msg":"Server stopped"}
Mar 19 09:20:04 systemd[1]: mattermost.service: Succeeded.
Mar 19 09:20:04 systemd[1]: Stopped Mattermost.
Mar 19 09:20:04 systemd[1]: Starting Mattermost...
Mar 19 09:20:04 mattermost[8486]: {"level":"info","ts":1616145604.733002,"caller":"app/server.go:226","msg":"Server is initializing...","go_version":"go1.14"}
Mar 19 09:20:04 mattermost[8486]: {"level":"info","ts":1616145604.7338126,"caller":"app/web_hub.go:83","msg":"Starting websocket hubs","number_of_hubs":4}
Mar 19 09:20:04 mattermost[8486]: {"level":"info","ts":1616145604.737171,"caller":"utils/i18n.go:91","msg":"Loaded system translations","for locale":"fr","from locale":"/var/www/mattermost/i18n/fr.json"}
Mar 19 09:20:04 mattermost[8486]: {"level":"info","ts":1616145604.7569275,"caller":"sqlstore/store.go:255","msg":"Pinging SQL","database":"master"}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145604.9999325,"caller":"app/server.go:511","msg":"Current version is 5.32.1 (dev-linux-arm64-v5.32.1/Wed Feb 17 22:17:20 UTC 2021/8e4b90726ce863f46952ab8acf62ecb57438aa86/none)","current_version":"5.32.1","build_number":"dev-linux-arm64-v5.32.1","build_date":"Wed Feb 17 22:17:20 UTC 2021","build_hash":"8e4b90726ce863f46952ab8acf62ecb57438aa86","build_hash_enterprise":"none"}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.0000436,"caller":"app/server.go:522","msg":"Team Edition Build","enterprise_build":false}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.0000923,"caller":"app/server.go:526","msg":"Printing current working","directory":"/var/www/mattermost"}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.0001457,"caller":"app/server.go:527","msg":"Loaded config","source":"file:///var/www/mattermost/config/config.json"}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.0199456,"caller":"bleveengine/bleve.go:295","msg":"UpdateConf Bleve"}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.1017828,"caller":"app/server.go:950","msg":"Starting Server..."}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.1027718,"caller":"app/server.go:1027","msg":"Server is listening on 127.0.0.1:8065","address":"127.0.0.1:8065"}
Mar 19 09:20:05 mattermost[8486]: {"level":"info","ts":1616145605.1032257,"caller":"commands/server.go:117","msg":"Sending systemd READY notification."}
Mar 19 09:20:05 systemd[1]: Started Mattermost.
Mar 19 09:20:22 mattermost[8486]: {"level":"info","ts":1616145622.705041,"caller":"mlog/log.go:218","msg":"Starting up plugins"}
Mar 19 09:20:22 mattermost[8486]: {"level":"info","ts":1616145622.7051804,"caller":"app/plugin.go:226","msg":"Syncing plugins from the file store"}
Mar 19 09:20:22 mattermost[8486]: {"level":"info","ts":1616145622.7365327,"caller":"app/plugin.go:286","msg":"Syncing plugin from file store","bundle":"plugins/jitsi.tar.gz"}
Mar 19 09:20:22 mattermost[8486]: {"level":"info","ts":1616145622.7365413,"caller":"app/plugin.go:286","msg":"Syncing plugin from file store","bundle":"plugins/com.mattermost.plugin-todo.tar.gz"}
Mar 19 09:20:24 mattermost[8486]: {"level":"error","ts":1616145624.8360932,"caller":"app/plugin.go:288","msg":"Failed to sync plugin from file store","bundle":"plugins/jitsi.tar.gz","error":"installExtractedPlugin: Unable to restart plugin on upgrade., unable to start plugin: jitsi: fork/exec plugins/jitsi: permission denied"}
Mar 19 09:20:24 mattermost[8486]: {"level":"error","ts":1616145624.9380643,"caller":"app/plugin.go:288","msg":"Failed to sync plugin from file store","bundle":"plugins/com.mattermost.plugin-todo.tar.gz","error":"installExtractedPlugin: Unable to restart plugin on upgrade., unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied"}
Mar 19 09:20:25 mattermost[8486]: {"level":"error","ts":1616145625.178744,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"jitsi","error":"unable to start plugin: jitsi: fork/exec plugins/jitsi: permission denied","errorVerbose":"fork/exec plugins/jitsi: permission denied\nunable to start plugin: jitsi\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:25 mattermost[8486]: {"level":"error","ts":1616145625.178918,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"com.mattermost.plugin-todo","error":"unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied","errorVerbose":"fork/exec plugins/com.mattermost.plugin-todo: permission denied\nunable to start plugin: com.mattermost.plugin-todo\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:25 mattermost[8486]: {"level":"info","ts":1616145625.179654,"caller":"jobs/workers.go:98","msg":"Starting workers"}
Mar 19 09:20:25 mattermost[8486]: {"level":"info","ts":1616145625.1807325,"caller":"jobs/schedulers.go:89","msg":"Starting schedulers."}
Mar 19 09:20:25 mattermost[8486]: {"level":"info","ts":1616145625.1880112,"caller":"app/license.go:67","msg":"License key from https://mattermost.com required to unlock enterprise features."}
Mar 19 09:20:32 mattermost[8486]: {"level":"info","ts":1616145632.4936903,"caller":"sqlstore/post_store.go:1853","msg":"Post.Message has size restrictions","max_characters":16383,"max_bytes":65535}
Mar 19 09:20:32 mattermost[8486]: {"level":"info","ts":1616145632.4967363,"caller":"bleveengine/bleve.go:295","msg":"UpdateConf Bleve"}
Mar 19 09:20:32 mattermost[8486]: {"level":"error","ts":1616145632.8727527,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"com.mattermost.plugin-todo","error":"unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied","errorVerbose":"fork/exec plugins/com.mattermost.plugin-todo: permission denied\nunable to start plugin: com.mattermost.plugin-todo\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:32 mattermost[8486]: {"level":"error","ts":1616145632.8862858,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"com.mattermost.plugin-todo","error":"unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied","errorVerbose":"fork/exec plugins/com.mattermost.plugin-todo: permission denied\nunable to start plugin: com.mattermost.plugin-todo\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:35 mattermost[8486]: {"level":"info","ts":1616145635.2910535,"caller":"bleveengine/bleve.go:295","msg":"UpdateConf Bleve"}
Mar 19 09:20:35 mattermost[8486]: {"level":"error","ts":1616145635.6265264,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"jitsi","error":"unable to start plugin: jitsi: fork/exec plugins/jitsi: permission denied","errorVerbose":"fork/exec plugins/jitsi: permission denied\nunable to start plugin: jitsi\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:35 mattermost[8486]: {"level":"error","ts":1616145635.6306155,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"com.mattermost.plugin-todo","error":"unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied","errorVerbose":"fork/exec plugins/com.mattermost.plugin-todo: permission denied\nunable to start plugin: com.mattermost.plugin-todo\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:35 mattermost[8486]: {"level":"error","ts":1616145635.6479757,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"jitsi","error":"unable to start plugin: jitsi: fork/exec plugins/jitsi: permission denied","errorVerbose":"fork/exec plugins/jitsi: permission denied\nunable to start plugin: jitsi\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:20:35 mattermost[8486]: {"level":"error","ts":1616145635.648648,"caller":"mlog/log.go:232","msg":"Unable to activate plugin","plugin_id":"com.mattermost.plugin-todo","error":"unable to start plugin: com.mattermost.plugin-todo: fork/exec plugins/com.mattermost.plugin-todo: permission denied","errorVerbose":"fork/exec plugins/com.mattermost.plugin-todo: permission denied\nunable to start plugin: com.mattermost.plugin-todo\ngithub.com/mattermost/mattermost-server/v5/plugin.(*Environment).Activate\n\tgithub.com/mattermost/mattermost-server/v5/plugin/environment.go:268\ngithub.com/mattermost/mattermost-server/v5/app.(*App).SyncPluginsActiveState.func2\n\tgithub.com/mattermost/mattermost-server/v5/app/plugin.go:132\nruntime.goexit\n\truntime/asm_arm64.s:1148"}
Mar 19 09:30:40 mattermost[8486]: {"level":"info","ts":1616146240.3396077,"caller":"expirynotify/worker.go:85","msg":"Worker: Job is complete","worker":"ExpiryNotify","job_id":"

hello, i do a new installation, and the log says :

{“level”:“info”,“ts”:1616838715.9338293,“caller”:“bleveengine/bleve.go:295”,“msg”:“UpdateConf Bleve”} {“level”:“info”,“ts”:1616838715.9399438,“caller”:“app/migrations.go:26”,“msg”:“Migrating roles to database.”} “level”:“error”,“ts”:1616838716.0559983,“caller”:“app/migrations.go:68”,“msg”:“Failed to update config in Advanced Permissions Phase 1 Migration.”,“error”:“saveConfig: An error occurred saving the configuration., configuration store is read-only”}

This means that your file permissions don’t have the ability to write to the file. It is read only at the moment. Are you on a Linux operating system?

hello, yes, on Debian

Alright, and do you have root command line access, and is your Mattermost installation in the /opt/mattermost/ directory, as it instructs you to do in the installation documentation?

hello, i grant write permissions to my files in /var/www/mattermost (i have a yunohost session server), but i have the same problem

Hi, @axac

Can you locate the /config/config.json file on your installation? I am not entirely sure how Yunohost session works (I believe you referred to GitHub - YunoHost-Apps/mattermost_ynh: Mattermost package for YunoHost) but if you can locate that file, we can check the current permission set on that folder and the file as well.

I think you may want to check and see my response on the Mattermost community server, however I will also include the same thing here (Note that you mentioned your using ARM 7 in your message on the community forum, while you didn’t on here)

Ahhh yes the issue would be that you are using ARM 7, which is an officially unsupported operating system. I would suggest looking at this Mattermost Raspberry Pi Recipe, which while being unofficial, seems like it works. I used a different version when I ran a Mattermost instance on a cluster of Raspberry PI’s a while back, but it was from a different location, and had a lot of bugs and issues with the conversion, so hopefully this one will work a lot better.

1 Like

Sorry, i’m using ARM 64 (freebox delta, its an french internet box), i’m on a VM (debian 10) in my home.
Thanks for your post.

I hope ARM64 (for plugins) was natively supported in the futur.
Perhaps this : conf: update arm and arm64 to mattermost 5.32.1 by kemenaran · Pull Request #223 · YunoHost-Apps/mattermost_ynh · GitHub

I would suggest opening a Feature Request officially with the Mattermost team. Once it receives enough votes, the team would then make it a priority to actually integrate into the platform. You can access the Feature Request platform here.

1 Like

thanks, good idea.
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