Android can't connect to the server


Hi everybody

First of all…sorry for my English

I’ve installed Mattermost in a Qnap and everything works perfectly, it’s awesome. Via web o Mac app works properly, quick and there’s no problem…everything is wonderful.

But, when I install the app for Android there are some problems.
At the beginning, when I install it for the first time, it works fine and there’s no problem and, when the time passes by, the app can’t connect to the server.

I don’t know the reason

If somebody could help me



Hi @Chemistrip,

Thank you for your feedback (and… your English is fantastic! :slight_smile: )

Could you share a little about which server version of Mattermost you have installed and which version of Android you have on your device?

Wondering whether uninstalling and reinstalling the Android app will help?


Hi Lindy!!!
Thanks for your response

The server version is: running in a Qnap NAS
The android version is: 1.6.1

I’ve installed and uninstalled the app several times…and the problem continues.

Thank you so much


Hi @Chemistrip,

Thanks for your feedback,

We’d recommend upgrading to the latest version of Mattermost to see whether this issue still reproduces after upgrade. There have been numerous improvements since v4.2 which, collectively, might resolve your issue.