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Mattermost, Inc.

ANDROID BADGE COUNT BUG ON SAMSUNG S8 AND NOTE9

Hello, we are experiencing a bug with notification badge when we customize the mattermost-mobile as per mattermost guideline.

Our customized app is based on mattermost-mobile v1.36.0.

First, we changed the app package name (image-1), app name (image-2), and app ID (image-3) as per mattermost’s customization guideline.

Mattermost’s customization guideline: Customizing Mattermost — Mattermost 5.35 documentation

Then, we changed google-service.json based on firebase project. (image-4-1 and image-4-2)

After the customizations, we sent a push to the app using postman (image-5), but there is a bug where the badge count of the push is fixed at 6 (image-6). Which means that the badge count always shows 6 no matter how many messages are received.

The bug was found on the Geloxi S8 and Note 9. We will attach the specs of galaxy s8. (image-7, image-8-1, image-8-2)

I raised this question in support ticket but they asked me to ask it here or forum.

Did anyone have any clue why this might be happening?

Thank you.